Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Georterra Stephens

ASBURY PARK,NJ

Summary

Adept at enhancing customer satisfaction and managing high-pressure situations, I excelled in multitasking and hospitality service at The Break. My strong multitasking ability and friendly guest interactions led to a noticeable increase in positive reviews, showcasing my commitment to excellence in both hard (cleanliness and hygiene) and soft (greeting guests) skills.

Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

The Break
08.2020 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered phone calls to take orders, give information and document reservations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Coffee Shop Worker

The Break
08.2020 - Current
  • Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
  • Adapted quickly to new software systems and technologies introduced by the company, ensuring seamless integration into daily operations.
  • Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Science - Psychology

Morgan State University
Baltimore, MD
12-2025

High School Diploma -

Academy Charter High School
Belmar, NJ
06-2021

Skills

  • Strong multitasking
  • Greeting guests
  • Cleanliness and hygiene
  • Scheduling
  • Reservation handling
  • Coordinating tasks
  • Reservation planning
  • Memory retention

Languages

English
Full Professional

Timeline

Restaurant Hostess

The Break
08.2020 - Current

Coffee Shop Worker

The Break
08.2020 - Current

Bachelor of Science - Psychology

Morgan State University

High School Diploma -

Academy Charter High School

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Georterra Stephens