Georzenia Lovemore
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Southwest Airlines. Skilled in vehicle operation and customer service, adept at problem-solving and fostering team development. Demonstrated ability to reduce damage claims and improve service quality, contributing to increased loyalty. Skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Diesel Technology and Automotive.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Southwest Airlines
07.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
Lube Technician/ Customer Service Advisor
Jiffy Lube
04.2021 - 08.2023
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Delivery Driver
Amazon
11.2022 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Cashier
Walmart
06.2018 - 04.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Trade School Certification/ Diploma - Diesel Mechanics Technology
North American Trade Schools
Windsor Mill, MD11.2021
High School Diploma -
Perry Hall High School
Baltimore, MD06.2016
Skills
- Problem-Solving
- Ramp service
- Customer Service
- Vehicle operation
- Visual Inspection
- Active Listening
- Critical Thinking
- Team Development
- OSHA Compliance
- Team Player
- Forklift Operation
- Time Management
- Positive Attitude
- Heavy Lifting
Timeline
Ramp Agent
Southwest Airlines
07.2023 - Current
Delivery Driver
Amazon
11.2022 - 02.2023
Lube Technician/ Customer Service Advisor
Jiffy Lube
04.2021 - 08.2023
Cashier
Walmart
06.2018 - 04.2020
Trade School Certification/ Diploma - Diesel Mechanics Technology
North American Trade Schools
High School Diploma -
Perry Hall High School
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