Geovana Vera
Hialeah,FL
Summary
Dedicated Medical Assistant with extensive experience at Aphrodite Cosmetic Surgery Spa, excelling in patient-focused care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate support and effective communication. Skilled in phlebotomy and maintaining HIPAA compliance, ensuring a safe and organized clinical environment while optimizing care delivery.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Aphrodite Cosmetic Surgery Spa
06.2014 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
Strax Rejuventaion
01.2007 - 03.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant/Receptionist
Luis A. Zarate, MD
02.2000 - 04.2007
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Education
Medical Assistant
Florida National University
Hialeah, FL05-1997
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Procedure assistance
- CPR
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Appointment setting
- Patient care coordination
- Medical supply inventory
- Equipment sterilization
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Aphrodite Cosmetic Surgery Spa
06.2014 - Current
Medical Assistant
Strax Rejuventaion
01.2007 - 03.2013
Medical Assistant/Receptionist
Luis A. Zarate, MD
02.2000 - 04.2007
Medical Assistant
Florida National University
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