Geovani Gonzalez-Serna
Bowling Green,KY
Summary
Bilingual Assistant Restaurant Manager accustomed to supervising high-volume environments and alleviating process issues. Highly effective working with people from all walks of life. Well-trained Assistant Restaurant Manager promoting 6 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
Mis Amigos Mexicano Grill
01.2019 - Current
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Analyzed daily sales figures and developed strategies to increase sales.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
Bachelor in Management - International Business Management
Western Kentucky University
Bowling Green, KY05-2025
High School Diploma -
Bowling Green High School
Bowling Green, KY05-2021
Skills
- Menu planning
- Guest relations
- Sales and marketing
- Hospitality and accommodation
- Food and beverage sales
- Staff assessment
- Inventory control
- Opening and closing procedures
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Restaurant Manager
Mis Amigos Mexicano Grill
01.2019 - Current
Bachelor in Management - International Business Management
Western Kentucky University
High School Diploma -
Bowling Green High School
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