Geovanna Borunda
National City
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Dental Treatment Coordinator
The Super Dentists Chula Vista
03.2023 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients and scanned identification and insurance cards.
Store Manager
Subway
04.2017 - 03.2023
- Maintain standards of restaurant safety and security
- Responsible for inventory and money control systems and establish inventory schedules
- Supports local and national marketing initiatives
- Including, but not limited to planning special events and promotions
- Maintaining business records for site as outlined in the Subway Operations Manual
- Analyzes business records to increase sales
- Oversaw employee recruitment, training and onboarding processes
- Communicate changes of food preparation formulas, standards, etc
- To staff
- Ensure that all local and national health and food safety codes are maintained and company safety and security policy are followed
- Trained staff in primary roles and strategies for exceeding goals each day
- Supervised teams and provided clear objectives and consistent, performance-oriented policies
- Organized training for new team members and routine retraining for established employees
- Enforced safety procedures and monitored compliance
- Kept paperwork updated with internal standards and legal requirements
Store Manager
McDonald's
02.2020 - 02.2021
- Supervise teams and team leaders and maintain the highest standards of quality, service and cleanliness, with a constant focus on profitability
- Initiate and coordinate staff training with crew instructors
- Maintain a cooperative and harmonious working relationship between the management team and staff
- Leading the team to facilitate a positive work environment focused on quality and the highest levels of service
- Adhere to all McDonald's policies and procedures and rules and regulations
- Handled and manages complaints
- Deal with human resource issues as they arise, including disciplinary reports
- Organize meetings with team members according to operational procedures, promotions and other necessary items
- Controlling wages to meet the labor cost standards of the companies
- Ensuring that the stock of supplies is sufficient and that the inventory is constantly kept up to date
- Support the management team in their operational decisions
- Maintenance of the building and equipment through appropriate operating, cleaning and preventive maintenance procedures
- Assume responsibility for cash for all teams, including bank deposits, and ensure that all cash procedures are properly adhered to Maintain a professional appearance and behavior at all times
- Ensuring that all sanitation, safety and security policies and procedures are followed and enforced
- Any other duties as directed by management
Front Desk Manager
Valli Hi Motel
11.2018 - 08.2019
- Supervised day to day operations being responsible for supervising Guest Service Agents and Security Team to ensure total guest satisfaction
- Provided guidance and direction to all associates to ensure they are adhering to all motel policies, standards, procedures and regulations
Education
Medical Office Specialist
UEI College
Chula Vista, CA05-2023
Skills
- HIPAA compliance
- Office administration
- Phone etiquette
- Insurance verification
- Treatment Planning
- Dental procedures
- Case presentation
- Scheduling management
- Patient care coordination
Languages
Spanish
Native or Bilingual
Timeline
Dental Treatment Coordinator
The Super Dentists Chula Vista
03.2023 - Current
Store Manager
McDonald's
02.2020 - 02.2021
Front Desk Manager
Valli Hi Motel
11.2018 - 08.2019
Store Manager
Subway
04.2017 - 03.2023
Medical Office Specialist
UEI College
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