Geovanna D'Amato
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Operations Manager
FedEx
Manhattan, New York
09.2004 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Hired and onboarded team members to meet immediate and expected demand.
- Oversaw daily operations, optimizing efficiency and productivity.
- Performed data entry of employee information into payroll system.
Education
Associate of Science - Business Management
Monroe College
The Bronx, NY01-2014
Skills
- Business Planning
- Customer Retention
- Performance reporting
- Customer Service
- Workforce training
- Performance monitoring
Timeline
Operations Manager
FedEx
09.2004 - Current
Associate of Science - Business Management
Monroe College
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