GEOVANNA NAVARRETE
San Francisco,CA
Summary
I am driven and passionate, poised to bring a results-oriented and rapid learning attitude to every endeavor. Currently in my final year of Business Administration at SNHU, I am seeking the CAPM certification within the first quarter of this year to solidify my project management foundation. As I look forward to starting my career, I am keen on securing entry-level project management roles or internships that offer hands-on learning opportunities. With a robust background in customer service and hands-on project experience, I am ready to utilize my skills to contribute to and learn from sophisticated projects within a dynamic team.
Overview
7
7
years of professional experience
Work History
Server
San Francisco Proper
San Francisco
04.2023 - Current
- Delivered exceptional service adhering to Forbes standards, consistently exceeding customer satisfaction targets by promptly greeting and serving guests in a friendly manner, contributing to increased repeat customer visits
- Enhanced sales through strategic upselling, suggesting additional items based on customer preferences, and increasing average bill value
- Led initiatives to analyze and optimize the tip pool distribution process, proactively suggesting schedule adjustments, ensuring fair and strategic shift distribution, and using data-driven insights to recommend schedule preferences that maximized individual and team earnings
- Contributed to organizational improvements, recommending enhancements to service standards, policies, and processes based on customer feedback and operational data, improving service efficiency.
Sales Coordinator
Hilton
San Francisco
05.2023 - 09.2023
- Coordinated the sales and marketing teams by managing schedules, filing important documents, and communicating relevant information
- Provided direct support to the marketing and sales departments, pivotal in streamlining operations and enhancing team productivity in a fast-paced environment
- Drove revenue optimization and increased booking efficiency through strategic support and implementation of result-oriented practices, contributing to the achievement of departmental sales targets
- Enhanced team collaboration and efficiency by coordinating the schedules of sales and marketing teams, ensuring timely filing of essential documents, and facilitating effective communication of relevant information to all stakeholders
- Rapidly addressed and resolved a 5-month backlog of late activities within a month, demonstrating exceptional organizational skills and ability to quickly adapt and excel in new roles without prior experience.
Project Intern
Planning and Management State Bureau
Brazil
10.2016 - 04.2018
- Monitored, tracked, analyzed, processed, and organized documents and information
- Assisted with budget management for strategic projects and public policies.
Education
Bachelor of Business Administration -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
01.2024
Public Administration's Associate -
Universidade Federal de Minas Gerais
01.2018
Skills
- Sales and Negotiation
- Multitasking
- Communication
- Time Management
- MS Office
- Attention to detail
Languages
- English
- Portuguese
- Spanish
Timeline
Sales Coordinator
Hilton
05.2023 - 09.2023
Server
San Francisco Proper
04.2023 - Current
Project Intern
Planning and Management State Bureau
10.2016 - 04.2018
Bachelor of Business Administration -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Public Administration's Associate -
Universidade Federal de Minas Gerais
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