Summary
Overview
Work History
Education
Skills
Timeline
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Geovanni Rodriguez

The Bronx,NY

Summary

Energetic and Dedicated Customer Service Experience, seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. talented FOH team member with strong background in Food Service. Work great with team members and seeks out customer service moments.

Overview

26
26
years of professional experience

Work History

Front of House Team Member

Constellation
11.2017 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Described menu items to customers and suggested products based on stated preferences.
  • Merchandised display cases and promoted prepared foods.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Refilled condiments, napkins and server workstations.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.

Team Leader

Target
05.2004 - 10.2010
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Interviewed, hired and trained new quality customer service representatives.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Reviewed staff work and gave comprehensive and constructive feedback.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Trained, motivated and oversaw team of 50 team members delivering outstanding service to every customer.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.

Floor Manager

Canal Jeans Company
02.1998 - 05.2003
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed team member performance and developed improvement plans for weak points.
  • Trained, motivated and oversaw team of 10 sales associate delivering outstanding service to every customer.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Established ambitious goals for employees and departments in order to promote quality and productivity improvements.

Education

Certificate - Accounting Technology And Bookkeeping

Metropolitan Learning Institute
Jackson Heights, Queens
06.2012

Skills

  • Greeting guests
  • Training and Development
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Adaptability and Flexibility
  • Computer Skills
  • Bilingual in Spanish

Timeline

Front of House Team Member

Constellation
11.2017 - Current

Team Leader

Target
05.2004 - 10.2010

Floor Manager

Canal Jeans Company
02.1998 - 05.2003

Certificate - Accounting Technology And Bookkeeping

Metropolitan Learning Institute

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Geovanni Rodriguez