Geovanny Santos
West Jordan,UT
Summary
General worker with experience performing variety of technical tasks relative to assigned areas of responsibility. Maintains cleanliness of work area, counting materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. I can support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. I'm a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
ClickList Clerk
Smiths Food And Drug
South Jordan, Utah
11.2023 - Current
- Greeted customers in a friendly manner and provided excellent customer service.
- Processed ClickList orders accurately and efficiently, ensuring accuracy of order items and pricing.
- Loaded customer orders onto carts for easy transport to their vehicles.
- Checked expiration dates on all products before stocking them on shelves or putting them into customer orders.
- Verified that all customer orders were accurate before loading them into customers' vehicles.
- Maintained a clean and safe work environment by following all safety protocols in accordance with company policies.
- Inspected produce for quality assurance prior to stocking it on shelves or packing it for customer orders.
- Offered suggestions for alternative items when requested items were unavailable.
- Followed up with customers after pickup of their order to ensure satisfaction with their experience.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Read orders to verify attributes and quantities of merchandise.
Assembly Line Worker
Tovala
West Valley City, UT
05.2023 - 10.2023
- Inspected finished products for quality assurance purposes.
- Assembled components of a variety of products, adhering to production specifications.
- Ensured work areas were kept clean and organized at all times.
- Collaborated with other departments to ensure smooth production process flow.
- Provided training and guidance to new employees on proper assembly techniques.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Completed accurate assembly work by positioning and aligning components.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Maintained assembly and production equipment to meet operational goals.
- Packed finished products and prepared for shipment.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
Housing Advocate
Volunteers of America
Salt Lake City, UT
09.2021 - 03.2023
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Reminded patients to take prescribed medications or nutritional supplements.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Collaborated with social workers to support patients.
- Guided clients through transition to independent living within community.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Customer Service Representative
ROI Solutions Inc.
American Fork, UT
11.2020 - 08.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Warehouse Employee
EReplacementParts.Com Inc.
Midvale, UT
05.2020 - 11.2020
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Customer Service Representative
Black Turtle Services Inc.
Sandy Creek, NY
09.2019 - 01.2020
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Employee
Custom Events LLC
Sandy, UT
04.2019 - 06.2019
- Stocked merchandise clearly labeling items, arranging according to size or color and preparing attractive displays.
- Assisted customers with locating and choosing merchandise in any store department.
- Checked prices for customers and processed items sold by scanning barcodes.
- Issued receipts and processed refunds, credits, or exchanges.
Roofing Laborer
All Weather Waterproofing & Coating Inc.
Salt Lake City, UT
01.2019 - 02.2019
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
- Removed snow, water and debris from roofs prior to applying roofing materials.
- Performed job duties at low, medium and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
Restaurant Crew Member
Mod Pizza
South Jordan, UT
10.2018 - 01.2019
- Maintained clean, sanitized and well-organized food preparation zones.
- Collaborated with team members to complete orders.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Front Line Cook
Salt Lake City International Airport
Salt Lake City, UT
03.2017 - 10.2018
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Distributed food to team members with efficiency in high-volume environment.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Handled portion control activities according to specified instructions provided by chef.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Prep Dishwasher
Burger King
Salt Lake City, UT
11.2016 - 03.2017
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
Hot Line Cook
Jersey Mike's Subs
Salt Lake City, UT
06.2016 - 08.2016
- Handled portion control activities according to specified instructions provided by chef.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Education
High School Diploma -
Copper Hills High School
West Jordan, UTSkills
- Assembly and Production
- Maintenance and Repair
- Shipping and Receiving
- Inventory Control
- Sales
- Inventory Maintenance
- Power Tools
- Cleaning
- Machine Operation
- Unloading Cargo
- Hand Tools
- Packaging
- Predictive and Preventive Maintenance
- Sorting
- Quality Management
- Product Sales
- Order Fulfillment
- Inbound and Outbound Calling
- Shipping procedures understanding
- Recordkeeping strengths
- Professional telephone demeanor
- Good listening skills
- Active Listening
- Maintaining Client Records
- Report Preparation
- Client Assistance Referrals
- Behavioral Management Planning
- Customer Service
- Collaboration and Teamwork
- Attention to Detail
- Relationship Building
- Client and Family Interviews
- Verbal and Written Communication
- Issue Reporting
- De Escalation Tactics
- Problem-Solving
- Behavioral Intervention
- Positive Reinforcement Methods
- Behavioral Skills Development
- Microsoft Office
- Employee Training
- Data Entry Software
- Coping Techniques
- Client Advocacy
- Crisis Intervention
- Cultural Sensitivity
- Data Collection and Entry
- Supportive Counseling Techniques
- Problem Solving
- Case File Management
- Mental Health Crisis Response
- Data Confidentiality
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
ClickList Clerk
Smiths Food And Drug
11.2023 - Current
Assembly Line Worker
Tovala
05.2023 - 10.2023
Housing Advocate
Volunteers of America
09.2021 - 03.2023
Customer Service Representative
ROI Solutions Inc.
11.2020 - 08.2021
Warehouse Employee
EReplacementParts.Com Inc.
05.2020 - 11.2020
Customer Service Representative
Black Turtle Services Inc.
09.2019 - 01.2020
Employee
Custom Events LLC
04.2019 - 06.2019
Roofing Laborer
All Weather Waterproofing & Coating Inc.
01.2019 - 02.2019
Restaurant Crew Member
Mod Pizza
10.2018 - 01.2019
Front Line Cook
Salt Lake City International Airport
03.2017 - 10.2018
Prep Dishwasher
Burger King
11.2016 - 03.2017
Hot Line Cook
Jersey Mike's Subs
06.2016 - 08.2016
High School Diploma -
Copper Hills High School
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