Ger Lor
Saint Paul,MN
Summary
Proficient Customer Service professional with over a decade of experience in the field. Acquired wide range of customer service skills from basics to manager positions. Compassionate about growth and providing excellent experiences for customers and peers. Most reliable skills are the ability to learn quickly and pay attention to details.
Overview
9
9
years of professional experience
Work History
Personal Care Assistant
Asian American Home Health Care
01.2015 - 01.2024
- Engaged in thrilling activities with clients to keep them motivated with their well-being
- Assisted clients with daily living needs, including bathing and personal grooming, general wellness
- Kept a close eye on client vital signs and administered medications
Housing Navigator
Hmong American Partnership
01.2021 - 01.2022
- Assisted clients with the application process for COVID-19 housing programs
- Followed up with the clients to provide missing documents necessary for further processing
- Outreached to provide resources on all HAP programs
- Assisted in any additional request or pop up events outside of program
Dealer and Lead
Running Aces Casino And Racetrack
01.2017 - 01.2020
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environments
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior
- Handled any escalations that may have arise
Data Entry and Manager
Immediate Care Transportation
01.2016 - 01.2017
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Oversaw and optimized work of drivers and dispatchers.
- Coordinated and managed transportation schedules by utilizing All Trans Software
- Increased team efficiency with thorough document management and accurate data entry tasks.
Education
Associate of Arts -
Concordia University
Saint Paul, MNSkills
- Excellent customer service
- Quick learner
- Detail oriented
- Management
- Data entry
- Problem solving
- Organization
- Personal care assistant tasks
References
- Susan Lee, Asian American Home Health Care,
(651) 641-8660
- Mai Lor, Hmong American Partnership,
(651) 278-0897
- Jimmy, Running Aces Casino, (651) 925-4600
Languages
Hmong
Native or Bilingual
Timeline
Housing Navigator
Hmong American Partnership
01.2021 - 01.2022
Dealer and Lead
Running Aces Casino And Racetrack
01.2017 - 01.2020
Data Entry and Manager
Immediate Care Transportation
01.2016 - 01.2017
Personal Care Assistant
Asian American Home Health Care
01.2015 - 01.2024
Associate of Arts -
Concordia University
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