Gera Rusiana
Marysville,WA
Summary
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, contract management, and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Coordinator/ Sr. Contract Specialist
Silke Communications, Solutions
09.2020 - Current
- Provide comprehensive clerical and administrative support to senior management and sales personnel.
- Manage office supplies, inventory, and process all outgoing shipments and incoming receiving.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Handle accounts receivable, including processing customer payments and recurring sales contracts.
- Create, Draft and update customer contracts, ensuring accuracy and compliance with company policies and handles all recurring billing to make sure everything is accurate.
- Review AR reports and follow up all the customers that are 90 days plus past due.
- Resolve customer service inquiries and issues, ensuring prompt and satisfactory outcomes for all stakeholders.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reconciled account files and produced monthly reports.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Purchasing and Office Administrator
Action Communications, Inc.
10.2019 - 09.2020
- Provide comprehensive clerical and administrative support to senior management and directors.
- Create customer quotes, process orders, and issue invoices through NetSuite.
- Handle accounts receivable, including processing customer payments and recurring sales contracts.
- Draft and update customer contracts, ensuring accuracy and compliance with company policies.
- Oversaw inventory management, ensuring office supplies were adequately stocked without over ordering.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Education
Bachelor of Science - Business Management
Asian College of Technology
01.2011
Bachelor of Science - Business Accounting
Washington State University
01.2027
Skills
- Office administration
- Office management
- Organizational skills
- Contract administration
- Schedule coordination
- Customer service
- Records management
- Inventory coordination
- Inventory auditing
- File organization
- Document management
- Billing
Certification
- CMAA – Certified Medical Administrative Assistant – 2017
- CBCS - Certified Billing and Coding Specialist – 2017
- Medcerts, Online Career Certification, and Training
Timeline
Office Coordinator/ Sr. Contract Specialist
Silke Communications, Solutions
09.2020 - Current
Purchasing and Office Administrator
Action Communications, Inc.
10.2019 - 09.2020
Bachelor of Science - Business Accounting
Washington State University
Bachelor of Science - Business Management
Asian College of Technology
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