Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
CustomerServiceRepresentative
Gerad Baker

Gerad Baker

Coolidge,AZ

Summary

Dynamic professional with a proven track record in maintaining operational efficiency and effective communication in high-pressure environments. Recognized for strong problem-solving abilities and teamwork skills, with a focus on delivering exceptional service. Adept at managing complex situations, facilitating collaboration, and leveraging technical knowledge to enhance user experiences.

Overview

11
11
years of professional experience

Work History

Detention Officer

Pinal County Sheriff's Office
Florence, AZ
06.2023 - Current
  • Maintained accurate records of detainee identification and charges, ensuring data integrity for effective case management.
  • Provided comprehensive oral and written reports to supervisors regarding inmate activities, incidents, and compliance with facility regulations.
  • Documented daily logs and incident reports to track inmate behavior and activities, contributing to a detailed operational overview.
  • Facilitated communication between detainees and legal representatives, ensuring compliance with legal protocols and enhancing information flow.
  • Utilized conflict resolution techniques to effectively manage and de-escalate situations, fostering a safe and orderly environment.
  • Responded promptly to medical emergencies, demonstrating quick decision-making skills and adherence to safety protocols.
  • Applied appropriate techniques for managing non-compliant individuals, ensuring safety while following established procedures.

Correctional Counselor

Corecivic Inc.
Eloy, Arizona
03.2020 - 06.2023
  • Maintained comprehensive documentation of client interactions, ensuring accurate updates on behavioral and mental health observations for effective case management.
  • Compiled and submitted detailed reports on client progress to supervisors and stakeholders, facilitating informed decision-making within the organization.
  • Monitored and assessed clients’ emotional and physical well-being to proactively identify issues and recommend appropriate interventions.
  • Collaborated with team members to develop effective strategies for managing challenging behaviors, enhancing overall operational efficiency.
  • Identified training needs for staff members, contributing to the continuous improvement of service delivery within the organization.

Senior Game Advisor

GameStop
Casa Grande, Arizona
11.2017 - 03.2020
  • Collaborated in team meetings to assess project progress and strategize on initiatives aimed at enhancing customer experience and sales performance.
  • Prepared the store environment for optimal functionality by managing access controls, activating point-of-sale systems, and organizing promotional displays.
  • Developed and implemented targeted strategies to drive sales growth for gaming products and technology-related merchandise.
  • Engaged with customers to identify their gaming needs, guiding them to appropriate resources while providing detailed information on product specifications, technology, and pricing structures.
  • Oversaw daily operational processes, including procedural compliance for cash management, inventory replenishment, and system updates to ensure efficient store functioning.

Commercial Truck Driver

Schneider National Inc.
Green Bay, Wisconsin
06.2014 - 10.2017
  • Collaborated with team members and external stakeholders to troubleshoot and resolve operational challenges impacting service delivery timelines.
  • Utilized navigation technologies, including GPS applications and digital mapping tools, to optimize route planning and enhance delivery efficiency.
  • Performed routine maintenance checks and diagnostics on vehicles, ensuring operational readiness and adherence to safety standards.
  • Maintained detailed records of operational metrics, including mileage, maintenance issues, and customer feedback, using digital logging systems.
  • Demonstrated a commitment to safety by adhering to traffic regulations and employing strategic driving techniques in unfamiliar environments.
  • Operated loading and unloading equipment with a focus on safety protocols, ensuring secure transport of goods while utilizing problem-solving skills to address logistics challenges.

Education

High School Diploma -

Casa Grande Union High School
Casa Grande, AZ
05-2010

Computer And Information Sciences

Central Arizona College
Coolidge, AZ

Skills

  • Effective Communication: Ability to convey complex information clearly to diverse audiences
  • Problem-Solving: Strong analytical skills to identify issues and implement effective solutions
  • Team Collaboration: Experience working within teams to achieve common goals and enhance productivity
  • Technical Proficiency: Hands-on experience in building, maintaining, and troubleshooting computer systems
  • Customer Service Orientation: Commitment to providing excellent support and assistance to users
  • Conflict Resolution: Skilled in de-escalating situations and managing challenging interactions
  • Attention to Detail: Meticulous in documentation and record-keeping to ensure data accuracy
  • Adaptability: Ability to quickly learn and adapt to new technologies and environments
  • Project Management: Experience in managing projects and initiatives from inception to completion
  • Analytical Thinking: Strong logical reasoning skills developed through strategy games and problem-solving activities

Affiliations

  • Collaborative Storytelling through Dungeons & Dragons: Engaging in creative teamwork and strategic thinking to craft immersive narratives and enhance interpersonal communication skills.
  • Strategic Game Enthusiast: Analyzing and developing tactics in various strategy games, honing critical thinking and decision-making abilities.
  • Logic Puzzle Aficionado: Solving complex logic puzzles to sharpen problem-solving skills and analytical thinking.
  • Avid Reader of Self-Improvement Literature: Committed to personal and professional growth through the exploration of self-improvement books, enhancing knowledge and motivation.
  • Tech Lab Builder and Maintainer: Designing and managing a personal technology lab, including building computer systems and installing peripherals, demonstrating hands-on technical expertise and a passion for technology.

Timeline

Detention Officer

Pinal County Sheriff's Office
06.2023 - Current

Correctional Counselor

Corecivic Inc.
03.2020 - 06.2023

Senior Game Advisor

GameStop
11.2017 - 03.2020

Commercial Truck Driver

Schneider National Inc.
06.2014 - 10.2017

High School Diploma -

Casa Grande Union High School

Computer And Information Sciences

Central Arizona College

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Gerad Baker