Gerad Leavitt

Sales

Customer relations

Store Executions, setting up the store for current promotions, ordering supplies

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

Assistant Managing duties:

Supervising and assisting staff in operations.

Coordinating floor operations

Bartending:

Making drinks in customer facing situations,

Handling cash

Serving:

Taking orders, meeting customer needs in high volume