Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerah Wallace

Durham,NC

Summary

Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Renovation Project Manager

Helena Houses
06.2010 - 10.2023
  • Collaborated closely with design teams to develop creative renovation concepts tailored to meet specific client preferences and requirements.
  • Led comprehensive site assessments to accurately estimate project scopes, timelines, and budgets.
  • Enhanced project efficiency by streamlining communication channels and implementing effective task delegation strategies.
  • Maximized available resources through strategic planning and proactive problem-solving techniques in order to deliver exceptional results for clients.
  • Exhibited strong attention to detail when overseeing contractor workmanship, guaranteeing consistent delivery of high-quality results for clients.
  • Demonstrated exceptional time management skills by consistently meeting or exceeding established project milestones and deadlines, ensuring client satisfaction.
  • Successfully completed projects within budget by closely monitoring expenses and making informed financial decisions.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.

Owner/Operator Truck Driver

Well - Timed Logistics
03.2021 - 06.2023
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
  • Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
  • Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Child and Youth Program Assistant

Greater Promise
08.2018 - 03.2020
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
  • Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
  • Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
  • Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
  • Personally drove students from school campus to center location and occasional college tours.
  • Ensured a safe and supportive environment, and took responsibility for student safety and engagement during all trips and activities fostering a positive learning experience.

Property Manager

Helena Houses
02.2011 - 06.2015
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Education

High School Diploma -

Orange High School
Hillsborough, NC
06-1998

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Relationship building

Timeline

Owner/Operator Truck Driver

Well - Timed Logistics
03.2021 - 06.2023

Child and Youth Program Assistant

Greater Promise
08.2018 - 03.2020

Property Manager

Helena Houses
02.2011 - 06.2015

Renovation Project Manager

Helena Houses
06.2010 - 10.2023

High School Diploma -

Orange High School

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Gerah Wallace