Gerahja Laney
Henderson,NV
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Event Assistant
PeQuliar Events
Fresno, California
01.2019 - Current
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
- Provided customer service assistance before, during, and after events.
Server
Wildfire Casino and Lanes
Henderson , NV
11.2024 - 03.2025
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted in taking orders and serving food to tables.
- Processed cash and credit card payments accurately.
- Prepared drinks according to standard recipes.
Member Service Representative in Banking and Financing Credit Cards
Sitel
01.2023 - 05.2024
- Used analytical and interpersonal skills to maintain a good customer service rating
- Answering and directing phone calls with member related issues, resolving complaints and processing transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Assistant Child Care Provider
Love and Action Academy
05.2014 - 09.2022
- Participated in ongoing professional development opportunities to stay current on best practices within the field of childcare provision.
- Developed strong relationships with families, establishing trust through open communication and genuine care for each child''s wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV05.2020
Skills
- Reliable
- Detailed oriented
- Adaptable to change
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Event coordination
- Customer service
- Communication skills
- Problem solving
- Team collaboration
- Relationship building
- Responsible
- Trustworthy
Certification and License
- Food and Handling Card
- Alcohol and Beverage Awareness Card
Timeline
Server
Wildfire Casino and Lanes
11.2024 - 03.2025
Member Service Representative in Banking and Financing Credit Cards
Sitel
01.2023 - 05.2024
Event Assistant
PeQuliar Events
01.2019 - Current
Assistant Child Care Provider
Love and Action Academy
05.2014 - 09.2022
High School Diploma -
Las Vegas High School