Gerain Syvelle E Docena
302 Agate Lane Fallon,NV
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Healthy Start Pediatrics
03.2024 - 11.2024
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
Admissions Clerk
Three Crosses Regional Hospital
12.2022 - 03.2024
- Verified insurance information, collected payment or co-payment for services, and created visit records for future billing.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Organized and maintained a patient chart filing system to promote quick data finding for staff.
Medical Assistant
Las Cruces Pain Center
04.2021 - 12.2022
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
Admissions Clerk (Emergency Department)
Mountainview Regional Medical Center
07.2020 - 04.2021
- Assisted in patient admission process based on federal and state laws.
- Collected information, forms, and signatures from patients or family members to create an efficient admissions experience.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Verified insurance information, collected payment or co-payment for services, and created visit records for future billing.
- Registered and verified patient records before triage with the most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Sales Associate
Savers Market
12.2018 - 07.2020
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Prepared merchandise for the sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Medical Assisting
Carrington College
Reno, NV04-2015
High School Diploma -
Churchill County High School
Fallon NV. 8940606-2010
Skills
- Departmental support
- Mail distribution
- Appointment confirmation
- Correspondence drafting
- Filing
- Office supplies inventory management
- Customer service
- Visitor registration
- Fluent in [English] and [Tagalog]
Certification
Medical Billing and Coding
Timeline
Front Desk Receptionist
Healthy Start Pediatrics
03.2024 - 11.2024
Admissions Clerk
Three Crosses Regional Hospital
12.2022 - 03.2024
Medical Assistant
Las Cruces Pain Center
04.2021 - 12.2022
Admissions Clerk (Emergency Department)
Mountainview Regional Medical Center
07.2020 - 04.2021
Sales Associate
Savers Market
12.2018 - 07.2020
Medical Billing and Coding
Associate of Science - Medical Assisting
Carrington College
High School Diploma -
Churchill County High School
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