Ger'Alaen McCulland
Mobile,AL
Summary
Detail-oriented professional adept at customer service and effective communication. Proven ability to manage high-pressure situations and coordinate logistics for timely deliveries.
Overview
6
6
years of professional experience
Work History
Amazon Dispatcher
Jamrock Solutions
06.2025 - Current
- Coordinated communication between drivers and clients to ensure timely deliveries.
- Monitored vehicle locations using dispatch software to optimize routes.
- Assisted in resolving customer inquiries regarding delivery status and schedules.
- Documented and reported incidents or delays to maintain operational efficiency.
- Supported drivers with necessary information for successful route execution.
- Adapted quickly to changing schedules and priorities in fast-paced environment.
- Maintained accurate records of dispatch activities for reporting purposes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Delivery Driver
Jamrock Solutions
08.2022 - Current
- Ensured timely delivery of packages while adhering to safety protocols.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Collaborated with dispatch team to optimize delivery routes for efficiency.
- Conducted pre-trip inspections to guarantee vehicle compliance and safety standards.
- Assisted in training new drivers on company policies and operational procedures.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Break Order Fill
Ace Hardware
04.2025 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Golden Corral Buffet and Grill
09.2024 - 01.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu offerings and service standards, enhancing team performance.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Assisted in maintaining cleanliness and organization of dining area, promoting positive guest experiences.
- Resolved customer complaints promptly, improving overall service quality and retention rates.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Leader
McDonald's
04.2021 - 02.2023
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated shift schedules to maximize workforce efficiency and coverage.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Implemented process improvements that enhanced workflow effectiveness and productivity.
- Resolved customer inquiries and issues, ensuring high satisfaction levels during shifts.
- Conducted performance evaluations, providing feedback to promote team development.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Inventory Specialist
WIS International Inventory
07.2020 - 09.2021
- Led inventory reconciliation efforts to ensure accuracy across multiple locations.
- Coordinated audits and physical counts to maintain compliance with company standards.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
High School Diploma -
Mattie T. Blount High School
Eight Mile05-2019
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Customer relations
- Route planning
- Route navigation
Timeline
Amazon Dispatcher
Jamrock Solutions
06.2025 - Current
Break Order Fill
Ace Hardware
04.2025 - 06.2025
Server
Golden Corral Buffet and Grill
09.2024 - 01.2025
Delivery Driver
Jamrock Solutions
08.2022 - Current
Shift Leader
McDonald's
04.2021 - 02.2023
Inventory Specialist
WIS International Inventory
07.2020 - 09.2021
High School Diploma -
Mattie T. Blount High School