Gerald Alston
Tulsa,OK
Summary
Operations management and logistics coordination expert with a proven track record at FedEx Ground. Achieved a 15% cost reduction while improving operational efficiency. Skilled in developing strategic vendor partnerships and leading high-performing teams. Demonstrated strong problem-solving abilities with a commitment to continuous improvement in compliance and quality assurance.
Overview
13
13
years of professional experience
Work History
Quality Assurance Agent
RadNet
Tulsa, USA
06.2024 - Current
- Conducts analysis of QA business unit and departmental reports and scorecards; and disseminates to RCO leadership.
- Conducts auditing, reviews, analysis, and communications with other RadNet Partners (Acquisitions, Clinical Operations, Compliance etc.) assigned.
- Reviews, analyzes, provides reporting, and closes; all compliance, regulatory, and BBB issues/complaints specific to RCO procedures.
- Completes QA analysis of all critical claims processing, follow up and denial elements using QA audit tools to correctly identify users.
- Review and respond to all quality audit inquiries which include disputed findings and implement quality assurance initiatives.
- Daily, weekly, monthly and routine reviews of business unit coding processes to identify errors and areas where education/system enhancements are needed.
- Responsible for auditing third party partners and vendors, analyzing outcomes, communicating results to RCO leadership and the third-party partner/vendor.
Operations Manager
FedEx Ground
Broken Arrow, USA
09.2022 - 05.2024
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Monitor and analyze performance metrics to identify areas of improvement.
- Develop and maintain relationships with vendors and suppliers.
- Manage and coordinate the daily operations of the organization.
- Oversee the development and implementation of new processes and procedures.
- Ensure compliance with all applicable laws and regulations.
- Develop and implement safety protocols and procedures.
- Monitor and manage inventory levels.
- Develop and manage budgets and financial plans.
- Lead and motivate staff to ensure high performance and productivity.
- Analyze customer feedback and develop strategies to improve customer service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
Pick up/Delivery Admin
FedEx Ground
Tulsa, USA
09.2015 - 08.2022
- Help coordinate driver's route.
- Inspected vehicle daily.
- Liaison between drivers and follow up on complaints from customers concerning drivers.
Operations Administrator (QA Analyst)
FEDEX INC.
Tulsa, USA
10.2012 - 09.2015
- Handling incoming packages, inspected all packages for incomplete addresses, international packages processing, hazmat packages processing, damage packages.
- Dispatch line haul, Transportation Management System (TMS), C.O.D deposit, MRL processing, etc.
- Carrying out daily administrative task (answering phone calls, helping customers, and checking emails and following up with previous emails to ensure quality control for consumers).
- Tracking customer service calls regarding packages and ensuring proper procedures are followed.
- Auditing vans for accurate package awareness for the customers.
- Performing ITQA corrections and processing packages according to VSA scans and proper placement Emphasis in damage reduction for packages.
Education
Certification in Business Management -
Colorado Technical University-Online
Colorado Springs, CO12.2025
High school diploma - Community Development
Eastside High School
Paterson, NJ06.1984
Skills
- Supply chain management
- Logistics coordination
- Inventory oversight
- Transportation systems
- Operations management
Timeline
Quality Assurance Agent
RadNet
06.2024 - Current
Operations Manager
FedEx Ground
09.2022 - 05.2024
Pick up/Delivery Admin
FedEx Ground
09.2015 - 08.2022
Operations Administrator (QA Analyst)
FEDEX INC.
10.2012 - 09.2015
Certification in Business Management -
Colorado Technical University-Online
High school diploma - Community Development
Eastside High School