Gerald Alvarez
Austin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shop Service Manager
REI
07.2013 - 10.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
Repairs, Sales, and Assembly
Ozone Bike Dept
02.2013 - 06.2013
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Shop Owner
Spoke 'n Cog
04.2010 - 12.2012
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- sales
Buyer
Ozone Bike Dept
02.2004 - 09.2009
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Managed and maintained purchase orders and invoices.
Education
High School Diploma -
Richard King
Corpus Christi, TXNo Degree - Commercial And Advertising Art
Austin Community College
Austin, TXSkills
- Conflict Resolution
- Staff Supervision
- Estimating and Quoting
- Work Planning and Prioritization
Certification
- Master Technician, Barnett Bicycle Institute - 2015
Timeline
Shop Service Manager
REI
07.2013 - 10.2023
Repairs, Sales, and Assembly
Ozone Bike Dept
02.2013 - 06.2013
Shop Owner
Spoke 'n Cog
04.2010 - 12.2012
Buyer
Ozone Bike Dept
02.2004 - 09.2009
High School Diploma -
Richard King
No Degree - Commercial And Advertising Art
Austin Community College
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