GERALD ANDERSON
RAPID CITY,UNITED STATES
Summary
Customer Service Representative with 8+ years of experience in cash handling and gaming regulation compliance, showcasing strong attention to detail and conflict resolution skills. Proficient in analyzing financial trends and collaborating effectively with teams to enhance operational efficiency and customer satisfaction. Aspires to continue leveraging analytical skills to optimize processes and improve service delivery.
Overview
13
13
years of professional experience
Work History
Casino Cashier
M G Oil
07.2024 - 09.2025
- Greeted customers entering store and responded promptly to customer needs.
- Supervised cash handling processes, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and retention rates.
- Collaborated with management to develop promotional strategies that increased sales volume.
- Managed inventory levels at the front end, minimizing stock discrepancies and losses.
- Counted money in drawers at beginning and end of each shift.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
Cashier/Casino
Phillips 66
08.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Analyzed daily financial reports to detect trends, enabling timely adjustments and ensuring compliance with regulatory standards.
- Handle customer transactions efficiently
- Ensure accurate record-keeping
- Maintain compliance with gaming regulations
- Managed cash transactions efficiently, ensuring accuracy and minimizing discrepancies, resulting in improved financial integrity.
- Maintained a clean and organized workspace, enhancing customer experience and contributing to a welcoming environment.
- Promoted loyalty programs to customers, driving engagement and fostering repeat business through tailored recommendations.
- Analyzed sales data to identify trends, allowing for strategic adjustments that maximized revenue opportunities.
- Monitored inventory levels and adjusted stock orders, ensuring optimal product availability and reducing stockouts significantly.
- Worked closely with team members to implement effective customer service strategies, enhancing overall team performance and guest interactions.
Forklift Operator
Smithfield Packaging
02.2019 - 10.2021
- Operated forklifts to streamline warehouse operations, enhancing efficiency and safety.
- Loaded and unloaded materials, improving inventory management and reducing downtime.
- Conducted routine equipment checks, ensuring operational safety and minimizing malfunctions.
- Collaborated with team to optimize logistics, achieving consistent on-time deliveries.
- Managed high-volume shipments, contributing to a 12% increase in productivity.
- Monitored inventory levels and reported discrepancies, enabling proactive adjustments that led to noticeable gains in accuracy and efficiency.
- Demonstrated strong attention to detail in executing shipping orders, contributing to high customer satisfaction and repeat business.
Forklift Operator
Pokemon Warehouse
07.2017 - 01.2019
- Operated forklifts to efficiently move and organize inventory within warehouse environment.
- Monitored inventory levels and assisted in stock replenishment activities to maintain operational continuity.
- Assisted in maintaining accurate records of shipments and deliveries to support logistics operations.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Cook Shift Leader
Hardees Restaurant
01.2013 - 12.2016
- Prepared and cooked diverse menu items following standardized recipes.
- Ensured food safety and sanitation standards compliance in kitchen operations.
- Assisted in inventory management and ordering of kitchen supplies.
- Collaborated with team members to optimize meal preparation efficiency.
- Trained new cooks on culinary techniques and kitchen protocols, fostering skill development and teamwork.
- Supervised kitchen staff, ensuring adherence to food safety and hygiene standards.
- Developed and implemented efficient menu planning, focusing on seasonal ingredients and cost control.
- Coordinated food preparation for large events, optimizing workflow to meet tight deadlines.
- Managed inventory levels, conducting regular audits to minimize waste and ensure freshness of supplies.
- Collaborated with management to enhance customer satisfaction through menu innovation and quality improvements.
Education
Bachelor of Science - General Studies
Ball State University
Muncie, INGED - undefined
Earl C Clements
Morganfield, KY02.1988
Skills
- Customer service
- Cash handling
- Regulatory compliance
- Sales analysis
- Inventory management
- Team leadership
- Conflict resolution
- Training and mentoring
- Record-keeping accuracy
- Equipment safety compliance
- Forklift operation
- Warehouse logistics
- Food safety standards
- Dependability
- Cash handling expertise
- Stress tolerance
- Data entry efficiency
- Cash drawer balancing
- Reliability and punctuality
- Teamwork orientation
- Hospitality and accommodation
- Time management proficiency
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Quick decision making
- Excellent communication
- Customer satisfaction
- Organizational skills
- Active listening
- Decision-making
- Customer engagement
- Verbal communication
- Relationship building
- Public relations
- Analytical thinking
Timeline
Casino Cashier
M G Oil
07.2024 - 09.2025
Cashier/Casino
Phillips 66
08.2022 - 02.2024
Forklift Operator
Smithfield Packaging
02.2019 - 10.2021
Forklift Operator
Pokemon Warehouse
07.2017 - 01.2019
Cook Shift Leader
Hardees Restaurant
01.2013 - 12.2016
GED - undefined
Earl C Clements
Bachelor of Science - General Studies
Ball State University