GERALD BELL
Brewton,AL
Summary
Service Manager with a proven track record excelling in safety management and task delegation. Enhanced customer satisfaction through effective complaint resolution and team training, while implementing continuous improvements that increased repeat business. Skilled in equipment monitoring, fostering strong client relationships, and optimizing operational efficiency.
Overview
17
17
years of professional experience
Work History
Service Manager
Heavy Machines Inc
11.2021 - 09.2025
- Assisted in managing daily operations to ensure exceptional customer service delivery.
- Supported team in maintaining service standards and operational efficiency.
- Learned and utilized scheduling software to coordinate staff shifts effectively.
- Handled customer inquiries and complaints, enhancing overall satisfaction levels.
- Participated in training sessions to improve product knowledge and service techniques.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Heavy Equipment Mechanic
South Alabama Materials
10.2019 - 11.2021
- Diagnosed mechanical issues in heavy equipment using advanced diagnostic tools and methods.
- Performed routine maintenance and repairs on bulldozers, excavators, and loaders to ensure optimal performance.
- Collaborated with team members to streamline repair processes, reducing downtime of equipment significantly.
- Trained junior mechanics on safe operation of tools and equipment for enhanced workplace safety standards.
- Led initiatives to implement preventive maintenance schedules, resulting in reduced downtime and increased reliability.
- Diagnosed and repaired heavy equipment, ensuring optimal functionality and safety compliance.
- Conducted routine maintenance on machinery to prevent breakdowns and extend equipment lifespan.
- Utilized diagnostic tools to identify mechanical issues, reducing repair time and improving service efficiency.
- Maintained a clean work environment that promoted safety while enhancing overall productivity.
- Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
- Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
Shop Foreman
Legacy Equipment Company
03.2012 - 2019
- Supervised daily shop operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on equipment maintenance and repair procedures.
- Coordinated workflow schedules to optimize productivity and minimize downtime.
- Oversaw maintenance and repair of shop equipment.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
Master Mechanic
US Pipeline
08.2008 - 11.2012
- Assisted in managing daily operations to ensure exceptional customer service delivery.
- Supported team in maintaining service standards and operational efficiency.
- Learned and utilized scheduling software to coordinate staff shifts effectively.
- Handled customer inquiries and complaints, enhancing overall satisfaction levels.
Education
Flomaton High School
Flomaton, AL05.1995
Skills
- Safety management
- Workplace safety
- Safety awareness
- Task delegation
- Equipment monitoring
- Product inspection
- Waste reduction
- Continuous improvements
Timeline
Service Manager
Heavy Machines Inc
11.2021 - 09.2025
Heavy Equipment Mechanic
South Alabama Materials
10.2019 - 11.2021
Shop Foreman
Legacy Equipment Company
03.2012 - 2019
Master Mechanic
US Pipeline
08.2008 - 11.2012
Flomaton High School
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