Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gerald Best

Davenport

Summary

Seeking a challenging position where my skills and experience will contribute to a growing and Progressive organization. Authorized to work in the US for any employer

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Front Office Manager

Renaissance Hotel and Spa
11.2024 - 02.2025
  • Assist Front Office Manager in supervising daily front desk activities according to the established guidelines
  • Prioritize and delegate daily work responsibilities to front desk staff
  • Train and guide front desk staffs to provide quality customer services
  • Manage staffing schedules, shift changes, payrolls, and labor costs
  • Resolve guest issues and enquiries to ensure guest satisfaction
  • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies
  • Develop and implement strategies for bell desk, front office and parking
  • Ensure that facility is maintained clean, neat, safe and secure
  • Ensure that employees are properly groomed and dressed
  • Identify process improvement to achieve financial and service goals
  • Plan shift schedule and duties based on business forecast
  • Supervise the billing and cash processes to ensure compliance with company standards
  • Provide feedback to the team members on their performances and improvements
  • Monitor and control expenses within the allotted budget

Night Audit Supervisor

Residence Inn by Marriott Near Universal Studios
07.2023 - 11.2024
  • Checks front office accounting records for accuracy, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance during the day by the front office cashier
  • Processes guest charge vouchers and credit card vouchers
  • Verifies all account postings and balances made during the day by the front desk cashier and agents
  • Monitors the current status of coupons
  • Discount, and other promotional programs
  • Able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Run End of day process / Night audit process on Property Management Software
  • Understand principles of auditing, balancing, and closing out accounts
  • Know how to operate PMS, typewriters, and other front office equipment
  • Responsible for GSS tracking and response to all surveys in Guest Voice application
  • Training of Overnight Staff, Monitors Cameras and Fire panels and overall Safety procedures for Overnight shift

Assistant Front Office Manager

Delta Hotel by Marriott Celebration
06.2022 - 07.2023
  • Assist Front Office Manager in supervising daily front desk activities according to the established guidelines
  • Prioritize and delegate daily work responsibilities to front desk staff
  • Train and guide front desk staffs to provide quality customer services
  • Manage staffing schedules, shift changes, payrolls, and labor costs
  • Resolve guest issues and enquiries to ensure guest satisfaction
  • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies
  • Develop and implement strategies for bell desk, front office and parking
  • Ensure that facility is maintained clean, neat, safe and secure
  • Ensure that employees are properly groomed and dressed
  • Identify process improvement to achieve financial and service goals
  • Plan shift schedule and duties based on business forecast
  • Supervise the billing and cash processes to ensure compliance with company standards
  • Provide feedback to the team members on their performances and improvements
  • Assist in preparing yearly operating budgets, capital expenditure and manpower budgets
  • Monitor and control expenses within the allotted budget

Front Office Manager

Residence Inn by Marriott
11.2021 - 04.2022
  • Responsible for supervising daily front desk activities according to the established guidelines
  • Prioritize and delegate daily work responsibilities to front desk staff
  • Train and guide front desk staffs to provide quality customer services
  • Manage staffing schedules, shift changes, payrolls, and labor costs
  • Resolve guest issues and enquiries to ensure guest satisfaction
  • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies
  • Develop and implement strategies for bell desk, front office and parking
  • Ensure that facility is maintained clean, neat, safe and secure
  • Ensure that employees are properly groomed and dressed
  • Identify process improvement to achieve financial and service goals
  • Plan shift schedule and duties based on business forecast
  • Supervise the billing and cash processes to ensure compliance with company standards
  • Provide feedback to the team members on their performances and improvements
  • Assist in preparing yearly operating budgets, capital expenditure and manpower budgets
  • Monitor and control expenses within the allotted budget

Operations Supervisor

Courtyard by Marriott
07.2018 - 11.2021
  • Checks front office accounting records for accuracy, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance during the day by the front office cashier
  • Processes guest charge vouchers and credit card vouchers
  • Verifies all account postings and balances made during the day by front desk cashier and agents
  • Monitors the current status of coupons
  • Discount, and other promotional programs
  • Able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Run End of day process / Night audit process on Property Management Software
  • Understand principles of auditing, balancing, and closing out accounts
  • Know how to operate PMS, typewriters, and other front office equipment
  • Was promoted for Front Desk Agent within in 1 year

Front Desk Supervisor

Residence Inn Lake Buena Vista
02.2018 - 07.2018
  • Checks front office accounting records for accuracy, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance during the day by the front office cashier
  • Processes guest charge vouchers and credit card vouchers
  • Verifies all account postings and balances made during the day by front desk cashier and agents
  • Monitors the current status of coupons
  • Discount, and other promotional programs
  • Able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Run End of day process / Night audit process on Property Management Software
  • Understand principles of auditing, balancing, and closing out accounts
  • Know how to operate PMS, typewriters, and other front office equipment

Front Desk Supervisor

Towneplace /SpringHill Suites
03.2017 - 02.2018
  • Checks front office accounting records for accuracy, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance during the day by the front office cashier
  • Processes guest charge vouchers and credit card vouchers
  • Verifies all account postings and balances made during the day by front desk cashier and agents
  • Monitors the current status of coupons
  • Discount, and other promotional programs
  • Able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Run End of day process / Night audit process on Property Management Software
  • Understand principles of auditing, balancing, and closing out accounts
  • Know how to operate PMS, typewriters, and other front office equipment

FRONT DESK Supervisor

Courtyard By Marriott
09.2016 - 03.2017
  • Checks front office accounting records for accuracy, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance during the day by the front office cashier
  • Processes guest charge vouchers and credit card vouchers
  • Verifies all account postings and balances made during the day by front desk cashier and agents
  • Monitors the current status of coupons
  • Discount, and other promotional programs
  • Able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Run End of day process / Night audit process on Property Management Software
  • Understand principles of auditing, balancing, and closing out accounts
  • Know how to operate PMS, typewriters, and other front office equipment

Front Desk Agent

Courtyard By Marriott
03.2016 - 09.2016
  • Checks front office accounting records for accuracy, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance during the day by the front office cashier
  • Processes guest charge vouchers and credit card vouchers
  • Verifies all account postings and balances made during the day by front desk cashier and agents
  • Monitors the current status of coupons
  • Discount, and other promotional programs
  • Able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Run End of day process / Night audit process on Property Management Software
  • Understand principles of auditing, balancing, and closing out accounts
  • Know how to operate PMS, typewriters, and other front office equipment

Night Auditor

Residence Inn by Marriott
10.2014 - 03.2016
  • Checks front office accounting records for accuracy, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance during the day by the front office cashier
  • Processes guest charge vouchers and credit card vouchers
  • Verifies all account postings and balances made during the day by front desk cashier and agents
  • Monitors the current status of coupons
  • Discount, and other promotional programs
  • Able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Run End of day process / Night audit process on Property Management Software
  • Understand principles of auditing, balancing, and closing out accounts
  • Know how to operate PMS, typewriters, and other front office equipment

Night Auditor

Springhill Suites By Marriott
01.2013 - 10.2014
  • Checks front office accounting records for accuracy, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance during the day by the front office cashier
  • Processes guest charge vouchers and credit card vouchers
  • Verifies all account postings and balances made during the day by front desk cashier and agents
  • Monitors the current status of coupons
  • Discount, and other promotional programs
  • Able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Run End of day process / Night audit process on Property Management Software
  • Understand principles of auditing, balancing, and closing out accounts
  • Know how to operate PMS, typewriters, and other front office equipment

Night Auditor

Best Western Inn
04.2012 - 01.2013
  • Checks front office accounting records for accuracy, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance during the day by the front office cashier
  • Processes guest charge vouchers and credit card vouchers
  • Verifies all account postings and balances made during the day by front desk cashier and agents
  • Monitors the current status of coupons
  • Discount, and other promotional programs
  • Able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Run End of day process / Night audit process on Property Management Software
  • Understand principles of auditing, balancing, and closing out accounts
  • Know how to operate PMS, typewriters, and other front office equipment

Education

High school or equivalent - undefined

Andrew Jackson High School
Queens, NY
01.1991

Skills

  • Operations management
  • Accounting
  • Accounting software
  • Communications skills (10 years)
  • Supervising experience
  • Computer skills
  • Medical terminology
  • Hospitality
  • Hotel Experience
  • Bookkeeping
  • Operations
  • Microsoft Powerpoint
  • Supervising Experience
  • Hospitality management
  • Microsoft Office (5 years)
  • Serving
  • Leadership
  • OPERA
  • Time Management
  • Management (8 years)
  • Property management
  • Janitorial experience
  • Computer literacy
  • Basic Math
  • Inventory
  • Forklift
  • Conflict management (10 years)
  • Working with people with disabilities
  • Organizational skills
  • Hotel experience
  • Word processing
  • Upselling (10 years)
  • Computer operation
  • Training
  • Cash Handling (8 years)
  • MS Office
  • Team development
  • Team management
  • Merchandising
  • Outlook (5 years)
  • Windows
  • Resort
  • Microsoft Word
  • Communication skills
  • Front desk
  • Office management
  • Cash register
  • Inventory Control
  • Presentation skills
  • Office experience
  • Customer service (10 years)
  • Administrative experience (10 years)
  • Management Experience
  • Bilingual
  • Yardi
  • Typing
  • OSHA
  • English
  • Hotel management
  • Guest relations
  • Scheduling (8 years)
  • Logistics
  • Training & development
  • Guest Services (10 years)
  • Editing
  • Store management
  • Continuous improvement
  • Assistant manager experience
  • Guest services
  • Microsoft Excel
  • Google Docs
  • Auditing
  • Excel
  • Night audit (10 years)
  • Mentoring
  • Cash handling
  • Retail management
  • Food handling
  • Travel planning
  • First aid
  • Filing
  • Customer Service (10 years)
  • Writing skills
  • Pricing
  • Front Desk
  • Office Administration
  • Phone etiquette

Certification

CPR Certification

Timeline

Assistant Front Office Manager

Renaissance Hotel and Spa
11.2024 - 02.2025

Night Audit Supervisor

Residence Inn by Marriott Near Universal Studios
07.2023 - 11.2024

Assistant Front Office Manager

Delta Hotel by Marriott Celebration
06.2022 - 07.2023

Front Office Manager

Residence Inn by Marriott
11.2021 - 04.2022

Operations Supervisor

Courtyard by Marriott
07.2018 - 11.2021

Front Desk Supervisor

Residence Inn Lake Buena Vista
02.2018 - 07.2018

Front Desk Supervisor

Towneplace /SpringHill Suites
03.2017 - 02.2018

FRONT DESK Supervisor

Courtyard By Marriott
09.2016 - 03.2017

Front Desk Agent

Courtyard By Marriott
03.2016 - 09.2016

Night Auditor

Residence Inn by Marriott
10.2014 - 03.2016

Night Auditor

Springhill Suites By Marriott
01.2013 - 10.2014

Night Auditor

Best Western Inn
04.2012 - 01.2013

High school or equivalent - undefined

Andrew Jackson High School

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Gerald Best