Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gerald  Betts

Gerald Betts

Nashville,TN

Summary

Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Reliable and upbeat sales representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Perry Ellis

Dillards
02.1999 - 02.2022
  • Provided feedback to management to improve operations.
  • Communicated with coworkers and management to report challenges.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Audio Engineering - Music/Audio

SAE Institute of Technology - Nashville
Nashville, TN

Audio Engineer - Engineering (Pre-Engineering)

Chattanooga State Community College
Chattanooga, TN

Skills

  • Processing Orders
  • Operational Improvements
  • Management Support
  • Safety Procedures
  • Maintaining Clean Work Areas
  • Maintaining Quality Assurance Standards
  • Team Goals
  • Active Learning
  • Problem-Solving Strengths
  • Quote Information
  • Presenting Information
  • Sales Expertise
  • Negotiation Tactics
  • Inside and Outside Sales
  • Converting Leads
  • Social Perceptiveness
  • Prospecting and Cold Calling
  • Technological Knowledge
  • Reading Comprehension
  • Customer Relations
  • Complex Problem-Solving
  • Onsite Product Demonstrations
  • Retention Strategies
  • Interpersonal Communication Skills
  • Customer Retention Abilities
  • Promotional Planning
  • Training and Development
  • Feedback Collection
  • Outreach Initiatives
  • Inbound and Outbound Leads
  • Serve Customers
  • Product and Service Knowledge
  • New Business Opportunities
  • Consultative Selling Techniques
  • Quotas and Goals
  • Continuous Improvement Strategies
  • Prioritizing Workflows
  • Qualified Lead Generation
  • Constructive Feedback
  • Persuasive Negotiations
  • Solution Planning
  • Unsupervised Learning
  • Persuasive Techniques
  • Corrective Actions
  • Maintaining Customer Database
  • Sampling Techniques
  • Product Management and Pricing
  • Information Updates
  • Consulting with Customers
  • Microsoft Access
  • Regulatory Compliance
  • Talent Mining
  • Performance Improvement
  • Microsoft PowerPoint
  • Automotive Knowledge
  • Personal Shopping
  • Credit and Debt Card Processing
  • Market Research
  • Advertising Techniques
  • Registration Documents
  • PCI (Payment Card Industry)
  • Prospecting Skills
  • Strategic Planning
  • Restock Shelves
  • Merchandising Proficiency
  • Upselling Techniques
  • Post-Sales Support
  • Google Docs
  • Needs Understanding
  • Beauty Product Demonstration
  • Revenue Generation

Timeline

Perry Ellis

Dillards
02.1999 - 02.2022

Audio Engineering - Music/Audio

SAE Institute of Technology - Nashville

Audio Engineer - Engineering (Pre-Engineering)

Chattanooga State Community College
Gerald Betts