Gerald Bougere
Lumberton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Two Hawk Employment Services
07.2020 - Current
- Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
- Update account information to maintain customer records.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Track customer service cases and update service software with customer information.
- Maintain up-to-date knowledge of product and service changes.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
BCBSLA
02.2018 - 07.2020
- Answered constant flow of customer calls with minimal wait times.
- Determined the nature of the call and takes all possible action, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact.
- Prepared and forward appropriate requests to operating areas to accomplish action required as a result of the inquiry.
- Checked internal system inboxes to ensure completion and follow-up action.
- Met quality performance standards and works within established time frames,
- Able to ask effective probing questions and deescalate challenging member inquiries and concerns.
Education
High School Diploma -
Assumption High School
Napoleonville, LA05.2010
Skills
- Customer Account Management
- Order Processing
- Managing Multiple Tasks
- Problem-Solving Ability
- Prioritization
- Credit Card Payment Processing
- Customer Relations
- CRM Software
Timeline
Customer Service Representative
Two Hawk Employment Services
07.2020 - Current
Customer Service Representative
BCBSLA
02.2018 - 07.2020
High School Diploma -
Assumption High School
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