Gerald Bouvier
Jamestown,NY
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
40
40
years of professional experience
Work History
Owner
Self Employed Services
Jamestown, NY
01.2019 - Current
- Provided technical support for client inquiries via telephone and email.
- Managed inventory of parts and supplies for repair services.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Performed basic network troubleshooting and maintenance activities.
- Maintained accurate records of service calls in a database system.
- Created backup images of customers' data files onto external storage devices.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Detected and corrected error messages within software and hardware reporting systems.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Diagnosed and determined system issues to route for repair.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Analyzed wiring diagrams to gather repair information and procedures.
- Offered repair or service options to help customers make decisions.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
Service Technician
Anilam Electronics
Jamestown, NY
05.1984 - 09.2018
- Tested repaired items to ensure functionality before returning them to customers.
- Diagnosed problems and determined solutions for various customer issues.
- Provided technical support to customers over the phone and in person.
- Resolved software-related issues by troubleshooting programs and applications.
- Troubleshot electrical circuits using schematics and diagrams.
- Performed onsite repair of equipment at customer locations.
- Adhered to quality assurance procedures during every stage of the service process.
- Maintained accurate records of service calls, repairs, and parts used.
- Repaired faulty components such as motors, pumps, valves, switches.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Trained new team members on service processes to increase productivity.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Traveled to customer locations to complete work for pre-set appointments.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Cad Cam Supervisor
Anilam Electronics
Miramar, FL
05.1984 - 01.1990
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Streamlined workflow processes, reducing project completion times.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Implemented new operational procedures, increasing efficiency.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
AB SLC 500 Program Training - PLC Programming
Alan Bradley
Atlanta, GA03-1997
Trouble Shoot & Repair IBM Computers - Computer Repair
IBM
Tampa, FL01-1990
High School Diploma -
Hialeah High School
Hialeah, FL06-1977
Some College (No Degree) - General Studies
Miami Dade College
Miami, FLSkills
- Business Management
- Operations Management
- Customer Relations
Affiliations
- Choir member, Tenor at my church.
- Treasurer at mens club L.L.A.M.A. for 5 years.
- Coach for my son and stepson, football, baseball and soccer.
Accomplishments
- Professional Man of the Year by Strathmore Worldwide Who's Who, for the years 2023 & 2024.
Top contributor on the Anilam forum, Facebook group
- I help customers who post questions or issues on this forum. Sometimes I end up repairing their computer they send me.
References
References available upon request.
Timeline
Owner
Self Employed Services
01.2019 - Current
Service Technician
Anilam Electronics
05.1984 - 09.2018
Cad Cam Supervisor
Anilam Electronics
05.1984 - 01.1990
AB SLC 500 Program Training - PLC Programming
Alan Bradley
Trouble Shoot & Repair IBM Computers - Computer Repair
IBM
High School Diploma -
Hialeah High School
Some College (No Degree) - General Studies
Miami Dade College
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