Gerald Brailsford
Inverness,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Shift Lead
ABC Fine Wine & Spirits
05.2021 - 02.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Assistant Manager
Wingstop
08.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager
Liquor World
11.2018 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Kitchen Manager
O'Brady's Pub
07.2017 - 09.2018
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Manager
Fatburger
06.2015 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Cumberland Farms
12.2013 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
No Degree - Business Management
Community Collage of Vermont
Wilder, VTHigh School Diploma -
Sunapee Middle High School
Sunapee, NH06.2006
Skills
- Workforce Management
- Operations Management
- Staff Development
- Team Leadership
- Organizational Skills
- Problem Solving
- Conflict Resolution
- MS Office
- Task Delegation
Timeline
Shift Lead
ABC Fine Wine & Spirits
05.2021 - 02.2022
Assistant Manager
Wingstop
08.2020 - 03.2021
Manager
Liquor World
11.2018 - 12.2019
Kitchen Manager
O'Brady's Pub
07.2017 - 09.2018
Manager
Fatburger
06.2015 - 06.2017
Assistant Manager
Cumberland Farms
12.2013 - 04.2015
No Degree - Business Management
Community Collage of Vermont
High School Diploma -
Sunapee Middle High School
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