Dynamic Team Leader with a proven track record at Logan's Roadhouse Grill, enhancing customer satisfaction and team productivity through effective communication and strategic planning. Skilled in workflow optimization and employee development, I excel in fostering collaboration and achieving goals while maintaining high standards of food safety and sanitation.
During my day to day functions I try to resolve customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office. I enhance team productivity by implementing efficient workflow processes and setting clear performance expectations. Led employee relations through effective communication, coaching, training, and development and collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
During my day to day job functions as a grill coke, I prepared food on the grill and the fryer. I monitored meat temperatures to ensure it was cooked safely. After the food was cooked, I was responsible for plating food to make it appetizing for the customers. Before cooking the food I was responsible for prepare the ingredients. My responsibilities also included cleaning the grill daily and training new grill cooks.
During my day to day function as a dishwasher I operated the industrial dishwasher, washed glassware and other implements by hand when necessary, emptied and cleaned all trash receptacles, rotated dishes to reduce wear and tear on resources, and cleaned dish storage. I made sure to followed all sanitation policies at all times, provided assistance to prep cook and other kitchen staff as needed, especially during peak times; performed all opening and closing work, cleaned spills or broken glassware, immediately and made sure to report any and all sanitation or janitorial issues to the appropriate party.