Ale'drienne Parker
Oakland,CA
Summary
Dedicated and focused supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Health Information Operations Supervisor
Datavant - Stanford Medicine Partners
Newark, CA
03.2016 - Current
- Maintained accurate records of employee attendance and performance reviews.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Monitored staff performance and provided feedback for improvement.
- Identified areas of improvement and developed strategies to increase efficiency.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
- Provided guidance on best practices in medical record documentation.
HR Service Center Analyst
Kaiser Permanente
Alameda, CA
06.2015 - 12.2015
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Office Manager
Myers Container
Hayward, CA
01.2011 - 06.2015
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Administrative Assistant
City of Oakland
Oakland, CA
02.2008 - 02.2011
- Developed and implemented administrative procedures to maximize efficiency.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Customer Service Representative
Washington Mutual
Pleasanton, CA
03.2006 - 03.2007
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Office Manager
Dr. Shawl Rehabilitation Center
Oakland, CA
07.2005 - 02.2006
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
Education
High School Diploma -
McClymonds High School
2005
Skills
- Meticulous attention to detail
- Self-starter
- Results-oriented
- Deadline-oriented
- Problem resolution
- Microsoft Office proficiency
- Staff Supervision
- Performance Monitoring
- Quality Assurance
- Employee Development
- Team Training
- Delegation
- Scheduling Coordination
Accomplishments
Scheduling
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
- Oversaw implementation of new shipping and receiving system which resulted in more cost-effective service and easier shipment tracking.
Timeline
Health Information Operations Supervisor
Datavant - Stanford Medicine Partners
03.2016 - Current
HR Service Center Analyst
Kaiser Permanente
06.2015 - 12.2015
Office Manager
Myers Container
01.2011 - 06.2015
Administrative Assistant
City of Oakland
02.2008 - 02.2011
Customer Service Representative
Washington Mutual
03.2006 - 03.2007
Office Manager
Dr. Shawl Rehabilitation Center
07.2005 - 02.2006
High School Diploma -
McClymonds High School
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