Summary
Overview
Work History
Education
Skills
Timeline
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Gerald Capps

Bakersfield ,CA

Summary

Forward-thinking Senior Manager adept at managing teams of 30+ employees with 12 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Senior Manager, Multi Unit Manager

Ariat International
10.2022 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and HQ partners, ensuring long-term partnerships and repeat business.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

District Training Manager

Old Navy
09.2020 - 10.2022
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Mentored junior trainers, providing guidance on best practices and professional development opportunities.
  • Spearheaded the adoption of new training technologies, resulting in a more engaging learning experience for employees.
  • Managed budgets and allocated resources for various training programs, ensuring cost-effective delivery of services.
  • Implemented assessment tools to measure the effectiveness of training initiatives, driving continuous improvement efforts.
  • Streamlined district training processes for increased efficiency and productivity.
  • Coordinated cross-functional teams to ensure effective delivery of training materials and resources.
  • Evaluated employee progress and provided constructive feedback, leading to improved job performance.

Regional Manager

Pier One Imports
03.2017 - 09.2020
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Established and maintained operational standards for 12 locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

District Manager

Hallmark Gold Crown
01.2014 - 02.2017
  • Supervised 10 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Education

Associate of Arts - Business Management

San Joaquin Valley College
Bakersfield, CA

Skills

  • Strategic Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Cross-functional Team Coordination
  • Troubleshooting and problem resolution
  • Data-driven decision-making
  • Documentation And Reporting
  • Operations Planning
  • Data Analytics
  • Cross-Functional Communication
  • Talent Development
  • Organizational improvement
  • Budget Oversight

Timeline

Senior Manager, Multi Unit Manager

Ariat International
10.2022 - Current

District Training Manager

Old Navy
09.2020 - 10.2022

Regional Manager

Pier One Imports
03.2017 - 09.2020

District Manager

Hallmark Gold Crown
01.2014 - 02.2017

Associate of Arts - Business Management

San Joaquin Valley College

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Gerald Capps