Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gerald Congdon

Geneva,OH

Summary

Dynamic Shipping and Receiving Lead at Buyers Products, adept at optimizing warehouse operations and enhancing inventory accuracy. Proven track record in implementing efficient processes, improving order fulfillment, and fostering teamwork. Skilled in forklift operation and effective communication, driving significant improvements in customer satisfaction and operational efficiency.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Shipping and Receiving Lead

Buyers Products
12.2013 - Current
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified, and packaged items for shipment.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
  • Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
  • Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
  • Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
  • Trained new team members on company policies and procedures, fostering a positive work culture within the department.
  • Improved warehouse organization for faster order fulfillment, resulting in increased customer satisfaction.
  • Reduced order processing time with effective communication between departments for seamless workflow.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Proactively identified issues or bottlenecks in the supply chain that could impact delivery times and worked collaboratively to resolve them swiftly.
  • Streamlined shipping and receiving processes by implementing an efficient inventory management system.
  • Coordinated cross-functional teams to effectively manage high-volume shipping periods, minimizing errors and delays.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Conducted research to address shipping errors and packaging mistakes.

Parts Manager Shipping and Receiving

D&S Automotive
06.1997 - 05.2013
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Supervised and trained staff on product knowledge and customer service.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
  • Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
  • Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
  • Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.
  • Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
  • Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
  • Initiated recycling program for unused parts, demonstrating commitment to sustainability and cost control.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
  • Used computer software to design construction plans and perform calculations.
  • Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.

Education

Willoughby High
Willoughby, OH
1985

Skills

  • Warehouse safety
  • Loading and unloading
  • Pallet jack operation
  • Labeling accuracy
  • Stock rotation
  • Shipping procedures
  • Receiving protocols
  • Barcode scanning
  • Warehouse operations
  • Order fulfillment
  • Lean principles
  • Stock control
  • Forklift operation
  • Inventory counts
  • Warehouse management
  • Clear communication
  • Materials inspection
  • Critical thinking
  • Shipment inspection
  • Inventory monitoring and management
  • Data documentation
  • Order checking
  • Package preparation
  • Safety compliance
  • Problem-solving
  • Storage and supply management
  • Materials movement
  • Basic repairs
  • Handheld scanners
  • Work order following
  • Invoice preparation
  • Microsoft office
  • Document preparation
  • Materials requisition
  • Damage identification and reporting
  • Requirements planning
  • Data evaluation
  • Records management
  • Time management
  • Workflow planning
  • Basic mathematics
  • Database maintenance
  • Supply chain management
  • Teamwork
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Certification

  • [Area of certification] Training - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Shipping and Receiving Lead

Buyers Products
12.2013 - Current

Parts Manager Shipping and Receiving

D&S Automotive
06.1997 - 05.2013

Willoughby High