Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gerald Criddle

Kentwood

Summary

Proven Server Trainer and FOH Manager with a track record of accelerating new hire effectiveness. Specializes in safe food handling and effective time management, enhancing customer satisfaction and loyalty through high-quality service standards. Demonstrated ability to mentor with a focus on upselling strategies and POS system proficiency, significantly contributing to a positive dining experience.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Server Trainer

Texas Roadhouse
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Server Trainer and FOH Manager

The Beltline Bar
06.2023 - 09.2024
  • Successfully led training to accelerate new hire effectiveness.
  • Educated incoming employees about restaurant guidelines, dish options, and success strategies.
  • Promptly managed client issues to maintain positive feedback.
  • Exemplified strong knowledge of service protocols to mentor new team members.

Server Trainer

Uccellos
10.2015 - 06.2023
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Education

Plant Biology

Grand Rapids Community College
Grand Rapids, MI

Diploma -

Coopersville High School
Coopersville, MI
06.2014

Skills

  • Effective time management
  • Safe food handling
  • Menu memorization
  • Order accuracy
  • High volume dining
  • Upselling strategies
  • POS system proficiency
  • Banquet coordination
  • Food quality standards

Certification

Serve safe certification.

Alcohol sales certification.

Drivers license.

Food handlers certification.

Timeline

Server Trainer and FOH Manager

The Beltline Bar
06.2023 - 09.2024

Server Trainer

Uccellos
10.2015 - 06.2023

Server Trainer

Texas Roadhouse

Plant Biology

Grand Rapids Community College

Diploma -

Coopersville High School

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