Gerald Dagogo Fombo
Katy,Texas
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader
Whitewater Express Car Wash
10.2022 - 08.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Associate of Science - Cyber Operations And Warfare
Blinn College
Brenham, TX05.2025
Skills
- Sales Expertise
- Key Performance Indicators (KPI)
- Lean Manufacturing
- Safety Processes
- Issue Resolution
- Verbal and Written Communication
- Teamwork and Collaboration
- Complex Problem-Solving
Certification
Certificate in Cybersecurity ISC2
Timeline
Team Leader
Whitewater Express Car Wash
10.2022 - 08.2023
Associate of Science - Cyber Operations And Warfare
Blinn College
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