Gerald Dalton

• Assisted in developing operational strategies to enhance overall efficiency.
• Supported daily management tasks and coordinated team activities effectively.
• Learned industry best practices and aligned processes with company goals.
• Monitored inventory levels to ensure adequate stock for operations.
• Responded to all Open Table reviews publicly and privately
• Followed up on negative reviews to gather feedback and invite back to roll out the red carpet
• Utilize 7 shifts to make schedules based on upcoming weeks events
• Followed up on potential private parties offering tours and sample menus

Helped establish a winning culture, where our open table server score went from a 4.4 to a 4.7.

Training sessions following a 5 day program with tests after every shift

Helped devolope a cocktail menu, working with local reps and mixologists from the Alchemy Room.

Organize teams meetings weekly to review the numbers and to reconfirm company policies to achieve a winning culture.

• Streamlined daily operations to enhance team efficiency and customer satisfaction.
• Developed training programs to mentor staff and improve service standards.
• Performed inventory on a weekly basis to ensure product availability and avoiding waste
• Collaborated with management on strategic initiatives to increase revenue and market presence.
• Responsible for week long training classes focusing on all the steps of service, from building rapports to slicing Tomahawk Ribeyes to filleting Dover Soles tableside.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables, ensuring timely and accurate order fulfillment.
• Trained new staff on menu knowledge and service protocols.
• Collaborated with kitchen staff to coordinate meal timing and presentation.