Gerald Davis
Bornx,United States
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Floor Supervisor
Magnolia Bakery
01.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Created employee schedules to align coverage with forecasted demands.
- Delegated tasks to employees to enhance productivity and workflow.
Counter Staff Member
Magnolia Bakery
06.2019 - 01.2023
- Welcome and assist customers in a professional and friendly manner.
- Display enthusiasm and knowledge about the bakery's menu and products.
- Routinely support other areas of the restaurant as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members.
- Daily, take 100+ food orders, complete POS transactions and relay orders to kitchens or serving counters.
- Follow all safety and sanitation policies when handling food and beverages to uphold proper health standards.
- Address all guests' needs and resolving questions.
Retail Sales Associate
UNIQLO
02.2020 - 09.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Connected with customers to support positive transaction experiences and address service concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Barista
Starbucks, Barista
04.2018 - 06.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
High School Diploma -
Validus Preparatory Academy
Bronx, NY05.2020
Skills
- Merchandise Recommendations
- Recipe Adaptation
- Flexible Hours
- Building Customer Loyalty
- Engaging with Diverse Customers
- Employee Workflow Management
- Strategic Business Initiatives
- Team Supervision
Timeline
Floor Supervisor
Magnolia Bakery
01.2023 - Current
Retail Sales Associate
UNIQLO
02.2020 - 09.2020
Counter Staff Member
Magnolia Bakery
06.2019 - 01.2023
Barista
Starbucks, Barista
04.2018 - 06.2019
High School Diploma -
Validus Preparatory Academy
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