Gerald Denslow
Prescott Valley,AZ
Summary
Results-oriented technician with proven expertise in troubleshooting and hardware installation. Focused on enhancing network performance and fostering customer relationships to ensure repeat business.
Overview
15
15
years of professional experience
Work History
Internet Technician
Hughes
Prescott Valley, Arizona
06.2011 - 10.2014
- Installed and configured network hardware, including routers, switches, and wireless access points.
- Diagnosed and resolved technical issues related to network connectivity and performance.
- Educated customers on internet services and effective troubleshooting techniques.
- Maintained precise records of service calls and repairs conducted.
- Utilized diagnostic tools to evaluate system performance thoroughly.
- Responded promptly to customer service requests regarding internet connection problems.
- Investigated root causes of incidents involving connectivity or performance degradation.
Manager of the Repair Department
Spa Parts Plus
Prescott Valley, Arizona
06.2007 - 03.2011
- Managed inventory of spare parts and equipment for repair operations.
- Diagnosed system malfunctions and implemented solutions to resolve technical issues.
- Documented repair activities in tracking system to ensure accuracy.
- Tested repaired products before returning to customers to guarantee functionality.
- Communicated service options and timelines effectively to customers.
- Responded swiftly to emergency repair calls, ensuring prompt service.
- Maintained records of parts used and repairs completed to update inventory.
- Developed strong relationships with customers to foster repeat business.
Electronics Technician
Science Applications International Corporation
Tempe, Arizona
03.2002 - 05.2007
- Conducted equipment inspections to ensure performance and safety compliance.
- Diagnosed electronic systems to troubleshoot malfunctions efficiently.
- Collaborated with engineering teams on hardware development and testing procedures.
- Maintained documentation of repair procedures and equipment specifications accurately.
- Assisted in installation of complex electronic systems across various environments.
- Utilized specialized tools for precise soldering and circuit board assembly tasks.
- Replaced defective components using advanced soldering techniques as necessary.
- Calibrated electrical instruments with standard test equipment such as oscilloscopes and multimeters.
Digital Technician
Western Geophysical
Dallas, Texas
10.1999 - 01.2002
- Assisted team members with equipment setup and troubleshooting to enhance operational efficiency.
- Monitored system performance, identifying areas for optimization and improvement.
- Configured and tested computer networks and servers to ensure proper functionality.
- Coordinated with vendors for repairs or replacements of defective components.
- Generated performance metric reports for management review as requested.
- Participated in team meetings to discuss project updates and suggested improvements.
- Performed preventive, predictive, and corrective maintenance on machinery for optimal operations.
- Provided technical support to users regarding system operation issues.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
DeVry Institute of Technology
Phoenix, AZ07-1999
Bachelor of Science - Business Administration And Management
Ashland University
Ashland, Ohio, OHSkills
- Circuit board assembly
- Hardware installation
- System diagnostics
- Problem solving
- Troubleshooting
- Electronic circuit design
- Soldering techniques
- Electromechanical assembly
- Hardware diagnostics
- Wiring and soldering
- Equipment installation
- Schematic reading
- Test equipment operation
- Technical writing
- Control systems
- Component installation and replacement
- Codes and standards compliance
- Test documentation
Timeline
Internet Technician
Hughes
06.2011 - 10.2014
Manager of the Repair Department
Spa Parts Plus
06.2007 - 03.2011
Electronics Technician
Science Applications International Corporation
03.2002 - 05.2007
Digital Technician
Western Geophysical
10.1999 - 01.2002
Associate of Applied Science - Electrical, Electronics And Communications Engineering
DeVry Institute of Technology
Bachelor of Science - Business Administration And Management
Ashland University