Gerald Dilbert
Los Angeles,CA
Summary
Effective Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Watts Labor Community Action Committee
05.2022 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Event Coordinator
Best Day Ever Events La
02.2018 - Current
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinated schedules and timelines for events.
Property Manager
TELACU Residential Management, Inc.
03.2021 - 05.2022
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Facilities and Customer Service Coordinator
CHOWNOW
02.2018 - 03.2021
- Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely repairs.
- Managed budget for facilities operations, ensuring cost-effective allocation of resources and minimizing expenses.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Streamlined work order processes to increase response time and enhance customer satisfaction.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Developed training programs for staff members, resulting in a more skilled workforce and higher quality services.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Spearheaded space planning initiatives, optimizing available workspace for maximum employee comfort and productivity.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- As a Customer Support Representative, I am the voice of ChowNow, helping the restaurants and diners have a positive experience via the phone, email, and our online chat feature, using a calm, caring and compassionate, demeanor all while having a strong sense of empathy in difficult situations
- Responsible for processing 1,000 tickets per month and maintaining high-quality scores.
- Operate systems such as Sana Fresh, 15Five, and Kastle
Q Operator
Management By Q
11.2016 - 02.2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Computer Technician
Onsite PC Technician
11.2010 - 10.2016
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Education
CALIFORNIA REAL ESTATE LICENSE -
Real Estate License - Real Estate
National Real Estate School
Los Angeles, CA01.2024
Associate of Science - Computer C++
Los Angeles Trade Technical College
Los Angeles, CA05.2008
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Training and development
- Effective time management
- Conflict resolution
- Passionate and dependable
- Interpersonal, verbal & written communication
- Microsoft Outlook
- Photoshop
- CSF
- Computer Repair
- Laptop Repair
- Adaptability and flexibility
- Ability to work under pressure
- Quality assurance
Timeline
Assistant Property Manager
Watts Labor Community Action Committee
05.2022 - Current
Property Manager
TELACU Residential Management, Inc.
03.2021 - 05.2022
Event Coordinator
Best Day Ever Events La
02.2018 - Current
Facilities and Customer Service Coordinator
CHOWNOW
02.2018 - 03.2021
Q Operator
Management By Q
11.2016 - 02.2018
Computer Technician
Onsite PC Technician
11.2010 - 10.2016
CALIFORNIA REAL ESTATE LICENSE -
Real Estate License - Real Estate
National Real Estate School
Associate of Science - Computer C++
Los Angeles Trade Technical College
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