Gerald Dove
Hyattsville,MD
Summary
Customer-focused Mail Clerk with more than 12 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services. Dependable Mail Clerk offering 12 years of expertise in mailing letters and packages to recipients all over world. Highly attuned to customers' varying needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mail Clerk/Printing Coordinator
WarnerBros/Discovery
06.2012 - Current
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Tracked outgoing mail to provide accurate customer updates.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Checked parcels were securely sealed to eliminate losses.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Advised on post office services such as collection times, delivery options and product prices.
- Operated postal machines, including postage meters and mail-processing machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Operated postage meters, mail sealers and labeling machines.
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
Education
No Degree -
Largo High School
Upper Marlboro, MDSkills
- Business Correspondence
- Clerical Processing
- Raw Materials
- Shipping Processes
- Office Meetings
- Address Verification
- Postal Service and Product Expertise
- Postal Regulations
- Staff Development
- Strong Organization Skills
- Team Collaboration
- Sort Mail
Certification
- Facility Management, Alison Certification - 02/13/2023.
Timeline
Mail Clerk/Printing Coordinator
WarnerBros/Discovery
06.2012 - Current
No Degree -
Largo High School
- Facility Management, Alison Certification - 02/13/2023.
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