Gerald DYER
Washington,DC
Summary
I am a dynamic, results- driven. and multifaceted professional. with 20 year5 of progressive experience in retail management, sales operations, and business adminislrolion. Efficient at overseeing overall facets of store operations while leading cross-functional sales team to guarantee successful attainment of set- forth sales goals and objectives. Adept al adopting to new soles strategies as well as keeping abreast with market trends to determine the need for improvements in the store. Equipped with exceptional communication and interpersonal skills in establishing long-term working relationship with professionals al all levels.
Overview
13
13
years of professional experience
Work History
Store Manager
Tumi
Arlington, VA
09.2021 - 12.2022
- Generated repeat business by responding to customer concerns with friendly ond knowledgeable service
- Strengthened work flow productivity by hiring
- Managing and developing top talent
- Answered product questions with up-to-dote knowledge of soles ond promotions
- MonitOfed employee performance ond identified performance gaps for corrective action
- Built customer confidence by actively listening to concerns ond complaints ond quickly resolving issues.
Store Manager
Bose
Arlington, VA
06.2015 - 02.2022
- Took charge of upholding exceptional customer engagement on company's products and services e ongoing staff recruitment
- Demonstrate industry expertise in adopting to new implemented soles techniques
- Partake in yearly and quarterly business meetings which focused on business strategies
- Hiring, training and development
- Succeeded in accomplishing 113% to goal within the first year while maintaining top 10 in the district
- Played a key role in attaining more than 10C>% in goal achievement for the past three years a long with 3% comp growth
- Succeeded in attaining zero staff turnover by maintaining ongoing training and personal follow up on goals and progress; acknowledging good wins on
- Personal basis and delivering support for areas of improvement; providing personal attention to make employees feel valued; and actively recruiting within the moll ond utilizing company job boards and external job sites
Men's Department Manager
Zara
Bethesda, MD
02.2013 - 06.2015
- Oversaw volume of $2M per year along with 20 employeesand their schedules
- Assumed responsibility in acquiring shipment with a 500 units for each delivery overage on a biweekly basis
- Cooperated with the visual coordinator in guaranteeing best-selling items were on the floor as well as real-lime execution of rotation and changes as needed
- Set and managed department and personal soles goal on a doily, weekly, and monthly basis
- Strategically minimized shrink from 16% lo 6% within 6 months
- Boosted shipment productivity by 30 minutes per delivery
- Decreased payroll budget from more than 5% lo less than 1
Customer Service Manager
Barrel
Arlington, VA
01.2010 - 02.2013
- Served as furniture floor manager responsible for a store with $11 Min revenue and $7M in furnilur additional skills
- Stott Training and Development
- Client and Vendor Relation
- Accomplished key tasks such as organizing associates time on or off the floor; leading new or ongoing training; marketing furniture: and preparing daily schedules
- Directed all transactions while coordinating customers to appropriate sales associate
- Contacted customers regarding delivery and invested issues
- Liaised among multiple vendors
- Customers
- Sales associate
- Intercompany departments
- And subsequent resolutions
- Relayed new items to back of house associates to ensure appropriate placement on the sales floor
- Drove efforts in retaining$ lM seller status for all furniture sales associates by creating daily and weekly reports
- Played a pivotal role in increasing sales by mentoring associates to odd on to existing sales through establishment of complete transactions with follow up.
Store Manager
Benetton
Arlington, VA
08.2009 - 01.2010
- Oversaw inventory management ttvough cycle counts, audits and shrinkage control
- Strengthened work flow productivity by hiring, managing and developing top talent through networking and online services
- Established store tactics and strategies to achieve operational performance and sales goals
- Evaluated store performance and incorporated feedback lo implement improvement plans
- Trained and mentored associates to teach daily tasks and procedures.
Education
Bachelor of Arts - Media Arts
University of South Carolina, SC
Skills
Documentation and Re portingundefined
Timeline
Store Manager
Tumi
09.2021 - 12.2022
Store Manager
Bose
06.2015 - 02.2022
Men's Department Manager
Zara
02.2013 - 06.2015
Customer Service Manager
Barrel
01.2010 - 02.2013
Store Manager
Benetton
08.2009 - 01.2010
Bachelor of Arts - Media Arts
University of South Carolina, SC
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