Gerald Eget

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Responsible for training and supervising staff. Oversaw customer relationships, kept track of monetary transactions, and game security. Develop work plans .adjust schedules and reassigned personnel Monitered guests and personnel’s safety to maintain a physical presence while maintaining the integrity of the game

Responsible for overall security ,operational procedures and profit and loss of the store . Developed and trained personnel, Interviewed and hired staff . developed work plans and rated staff’s performance. Ensured the restaurant was ran under the guidelines set forth by the corporation . Developed ordering guidelines and inventory controls. Created a productive and morally sound operation