Gerald Goodreau
Chicopee,MA
Summary
Developed leadership and financial management skills in high-volume retail environment, overseeing daily cash operations and ensuring accuracy. Proficient in training and supervising staff, managing discrepancies, and improving process efficiencies. Seeking to transition into new field where analytical and managerial skills can contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Director
Mutt Rescue INC
Chicopee, MA
08.2017 - 09.2021
- Development and implementation of long-range strategic goals within a 501c3 Non-Profit organization.
- Ensuring all state and federal guidelines are met and exceeded with regards to animal care, paperwork and facility management.
- Hiring, training, supervision and scheduling of all staff to include adult and child volunteers.
- Increasing community visibility through social media, website design and upkeep and marketing.
- Quarterly board meeting to ensure annual plans and budgets are met.
- Developed and execute market strategies to drive sales and increase market awareness.
- Analyze data to inform budget, investment decisions and overall financial health of the business needs.
- Developed partnerships with local organizations to increase resources for rescue operations.
- Led strategic initiatives to enhance animal welfare programs and community outreach efforts.
Co-Owner and Vice President
Mutt Cuts LLC
Chicopee, MA
02.2012 - 09.2021
- Functionally managed and ran business through P&L and NOI reports to increase business by 8 percent year over year.
- Hiring new attendants and training to current dog behavioral techniques, complying with all state guidelines.
- Scheduling employees to meet all safety guidelines as well as staying with in operating budget to maximizing profit and payroll compliance.
- Ordered supplies and conducted routine supplies and equipment inventory, while maintaining inventory control to maximize profits.
- Building new client list and retention of current clients through consistent quality customer service and personalized development with each and every client.
- Developed marketing strategies that increased brand visibility and customer engagement.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Certified Property Manager
Moove In Self Storage
Springfield, MA
09.2021 - Current
- Work independently at multiple locations managing over seventeen hundred units.
- Address and find actionable solutions for customer escalation issues for the district.
- Conduct daily storage unit inspections; confirm inventory availability and ensure spaces are ready to rent.
- Manage, audit, balance cash drawer; prepare and make daily deposits
- Daily/weekly audit to keep customers current with payment and make collection calls when required to include monthly auctions.
- Provided support during property audits or inspections, ensuring full compliance with established policies, procedures, and guidelines.
- Identified and facilitated resolution of unit operational problems independently, collaborating with corporate office to resolve complex problems.
- Coached managers on effective leadership techniques that resulted in higher team engagement.
- Trained and onboarded new employees, throughout the company, while assisting in the development and execution of a new company-wide training program.
Beer Ambassador
Craft Collective
04.2019 - Current
- Serve Craft Collective products to guests while ensuring proper state guidelines are being upheld.
- Proper knowledge of Craft collective, its products and business ideas.
- Provide prompt, professional, courteous customer service while maintaining the Craft Collective ideals.
- Maintain and file select reports of each tasting in a timely manner to ensure great business relations with vendors.
- Coordinated outreach programs to connect with diverse community groups and stakeholders.
- Mentored junior ambassadors, fostering professional development and promoting teamwork.
- Established partnerships with local businesses, expanding resource availability for collective members.
Education
High School Diploma -
South Hadley High School
South Hadley, MA01-1990
Skills
- Dead-Line Orientated
- Timeline management
- Customer service orientated
- Coaching and mentoring
- Staff training/development
- Employee scheduling
- Consistently meets goals
- TIPS Certified
Timeline
Certified Property Manager
Moove In Self Storage
09.2021 - Current
Beer Ambassador
Craft Collective
04.2019 - Current
Director
Mutt Rescue INC
08.2017 - 09.2021
Co-Owner and Vice President
Mutt Cuts LLC
02.2012 - 09.2021
High School Diploma -
South Hadley High School