Summary
Overview
Work History
Education
Skills
Timeline
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Gerald Gutierrez

Denver,CO

Summary

Detail-oriented, with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.

Overview

9
9
years of professional experience

Work History

Lead Ramp Agent

Menzies Aviation
Denver, Colorado
04.2024 - Current
  • Worked effectively in fast-paced environment.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.

Ramp Agent

United Airlines
06.2023 - 09.2023
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags on daily flights.
  • Connected electrical power unit and hoses to aircraft.

Dental Biller

Premier Dentistry
05.2021 - 06.2023
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Fitness Attendant

Paradise Fitness
08.2019 - 07.2022
  • Kept fitness areas, machines and spaces clean and orderly for customers.
  • Greeted and interacted with members and guests upon entrance and exit to facility.
  • Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
  • Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
  • Taught members proper use of workout and fitness equipment.

Bell Staff Member

Hyatt Regency Guam
06.2017 - 04.2022
  • Explained important features of guest rooms to travelers.
  • Escorted guests to assigned rooms and transported luggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Escorted guests to and from rooms and assisted with baggage.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Assisted with loading and unloading of luggage from motor coaches and other vehicles.

Dental Insurance Coordinator

Guam Seventh-Day Adventist Clinic
10.2015 - 09.2019
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Maintained accurate records of customer payments.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Monitored outstanding invoices and performed collections duties.
  • Responded to customer concerns and questions on daily basis.
  • Reconciled accounts receivable to general ledger.
  • Generated monthly billing and posting reports for management review.

Education

Bachelor of Science - Business Management

New Era University
Quezon City, Philippines
10.2014

High School Diploma -

New Era University
Quezon City, Philippines
04.2009

Skills

  • Word Processing
  • Payment Processing
  • Accounting Support
  • Data Analysis
  • Administrative Support
  • Customer Engagement

Timeline

Lead Ramp Agent

Menzies Aviation
04.2024 - Current

Ramp Agent

United Airlines
06.2023 - 09.2023

Dental Biller

Premier Dentistry
05.2021 - 06.2023

Fitness Attendant

Paradise Fitness
08.2019 - 07.2022

Bell Staff Member

Hyatt Regency Guam
06.2017 - 04.2022

Dental Insurance Coordinator

Guam Seventh-Day Adventist Clinic
10.2015 - 09.2019

Bachelor of Science - Business Management

New Era University

High School Diploma -

New Era University

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Gerald Gutierrez