Summary
Overview
Work History
Education
Skills
Timeline
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Gerald Harris

Raleigh,NC

Summary

Dynamic and results-oriented professional with a proven track record in customer service, enhancing customer satisfaction and boosting sales through expert customer service and strategic product recommendations. Skilled in POS systems and known for exceptional teamwork and collaboration abilities. Demonstrated ability to exceed sales targets by employing effective communication and problem-solving skills. Can type over 80 wpm

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Perishable Stocker

Food Lion
04.2023 - 11.2024
  • Contributed to a positive work environment through effective communication and teamwork.
  • Supported sales promotions by setting up attractive displays in a timely manner.
  • Reduced shrinkage by accurately logging damaged or outdated merchandise for proper disposal.
  • Managed time effectively, completing assigned tasks within designated deadlines without sacrificing quality of workmanship.

Cook

Wake Medical Hospital
08.2022 - 03.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Credit Account Manager

Lions Den Credit Services
02.2021 - 07.2022
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Leveraged advanced analytics tools to identify patterns in payment behavior, enabling better decision-making on future extensions of credit terms.
  • Streamlined the application process for new accounts, improving the overall customer experience.
  • Reviewed aging reports regularly to determine which accounts required immediate attention or escalation.
  • Improved cash flow by identifying and prioritizing high-risk accounts for collections efforts.
  • Developed customized payment plans for clients with financial difficulties, resulting in higher retention rates.
  • Increased credit account efficiency by implementing streamlined processes and procedures.
  • Maintained accurate records of account transactions, allowing for easy identification of trends and areas for improvement.
  • Performed credit reviews on corporations to assess financial conditions.

Cellular Sales Associate

Metro PCS
09.2019 - 01.2021
  • Developed loyal customer base by establishing rapport, understanding individual needs, and providing personalized shopping experiences.
  • Maintained accurate records of phone activations daily entered into the CRM database.
  • Collaborated with team members to achieve collective goals, sharing best practices for sales success and customer service excellence.
  • Increased accessory attachment rates through targeted suggestions that complemented customers'' device purchases seamlessly.
  • Assisted in staff training efforts by sharing expertise in sales techniques, product knowledge, and customer service standards.
  • Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
  • Streamlined store operations by organizing inventory, updating product displays, and maintaining a clean environment.
  • Maximized revenue potential with strategic merchandising tactics that highlighted promotions and high-margin items effectively.
  • Strengthened client relationships through excellent after-sales support, addressing concerns, and resolving issues promptly.
  • Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.
  • Contributed to store''s positive reputation by delivering exceptional service experiences that exceeded customer expectations consistently.
  • Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups.
  • Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Cellular Sales Associate

T-Mobile ( Integrity Wireless )
10.2018 - 07.2019
  • Developed loyal customer base by establishing rapport, understanding individual needs, and providing personalized shopping experiences.
  • Maintained accurate records of phone activations daily entered into the CRM database.
  • Collaborated with team members to achieve collective goals, sharing best practices for sales success and customer service excellence.
  • Increased accessory attachment rates through targeted suggestions that complemented customers'' device purchases seamlessly.
  • Assisted in staff training efforts by sharing expertise in sales techniques, product knowledge, and customer service standards.
  • Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
  • Strengthened client relationships through excellent after-sales support, addressing concerns, and resolving issues promptly.
  • Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.
  • Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products.
  • Generated leads for future business opportunities with proactive networking efforts during community events or other local gatherings.
  • Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups.
  • Utilized data analysis tools to track personal performance metrics as well as evaluate overall store productivity levels effectively.
  • Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate Degree - Computer Engineering

Western Piedmont Community College
Morganton, NC
05-2010

High School Diploma -

Green Hope High School
Cary, NC
08.2003 - 06.2007

Skills

  • Shelf stocking
  • Lifting
  • Label reading
  • Cleanliness standards
  • Product rotation
  • Stock replenishment
  • Product display
  • Sales support
  • Positive attitude
  • Willing to learn
  • Friendly and personable
  • Customer service
  • Customer assistance
  • Punctual and reliable
  • Loading and unloading
  • Customer relationships
  • Clear communication
  • Verbal and written communication
  • Money handling
  • Flexible schedule
  • Shelving of products
  • Physical stamina
  • Equipment monitoring
  • POS systems
  • Merchandise display
  • Merchandise rotation
  • Order receiving
  • Paperwork completion
  • Product displays
  • Security monitoring
  • Storage management
  • Barcode scanning
  • Inventory reporting
  • Workstation cleaning
  • Shelf merchandising
  • Teamwork and collaboration
  • Quick learner
  • Problem-solving
  • Time management
  • Dependable and reliable
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Shipping and receiving
  • Active listening

Timeline

Perishable Stocker

Food Lion
04.2023 - 11.2024

Cook

Wake Medical Hospital
08.2022 - 03.2023

Credit Account Manager

Lions Den Credit Services
02.2021 - 07.2022

Cellular Sales Associate

Metro PCS
09.2019 - 01.2021

Cellular Sales Associate

T-Mobile ( Integrity Wireless )
10.2018 - 07.2019

High School Diploma -

Green Hope High School
08.2003 - 06.2007

Associate Degree - Computer Engineering

Western Piedmont Community College

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