Gerald Henning

For the past 22 years I have been responsible to manage a fleet of tractors and trailers for a regional carrier. My duty's include staffing, scheduling equipment for maintenance, care of the facility. Scheduling and caring for a local team of up to 25 employees, 100's of drivers, operations group, IT, HR, and working with upper management and the other facilities in our network. I manage the care of parts and there delivery to maintain the fleet. I manage the wonderful group of technicians, supervisor's and supporting staff to effectively care for our customers and our group of employees.

• Coordinated with vendors to obtain cost-effective solutions, negotiating contracts for maintenance services and supplies.
• Scheduled routine maintenance and repair of facility equipment.
• Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
• Evaluated facilities to determine if company maintenance protocols complied with [State] health and safety regulations.
• Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
• Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
• Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.

• Planned, scheduled, and delegated daily work to team of employees.
• Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Repaired, upgraded and inspected electronic, electrical and mechanical systems.
• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
• Tested components and systems to evaluate performance and identify concerns.
• Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
• Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
• Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
• Researched and implemented new technologies and equipment.

• Mentored new employees on company policies, procedures, and job responsibilities, leading to their successful integration into the team.
• Resolved conflicts between staff members professionally and swiftly, promoting a harmonious work atmosphere during the evening shift.
• Assisted in recruiting qualified candidates for open positions, conducting interviews and making informed hiring decisions that supported evening shift operations.
• Contributed to increased sales revenue by identifying opportunities for upselling products or services during the evening hours.
• Collaborated with other supervisors to implement company-wide initiatives and best practices during the evening shift operations.
• Successfully navigated high-pressure situations during the evening shift, maintaining composure and decisiveness while guiding the team through periods of increased workload or unforeseen challenges.
• Developed strong relationships with team members through open communication channels, serving as an accessible point of contact for addressing concerns or soliciting feedback.
• Trained new employees and delegated daily tasks and responsibilities.
• Supervised ongoing daily production phases.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Increased equipment lifespan, performing preventive maintenance and timely repairs.
• Facilitated seamless software upgrades, minimizing disruptions to daily operations.
• Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
• Tested systems, noting issues and completing preventive maintenance.
• Diagnosed and repaired problems with electrical and mechanical systems.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Optimized system performance thorough testing and analysis.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Worked with diverse types of weather and ground conditions.