Gerald Henry
Sunny Isles Beach
Summary
Results-driven Assistant Manager with expertise in team leadership, employee training, and conflict resolution. Proven ability to optimize scheduling and enhance customer service initiatives for improved operational efficiency.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Warren Henry Automotive Group
North Miami
06.2008 - Current
- Assisted management in daily operations and customer service initiatives.
- Coordinated training programs for new staff members and ongoing employee development.
- Managed inventory levels and ensured proper stock availability for the dealership.
- Streamlined communication between departments to enhance operational efficiency.
- Oversaw scheduling to optimize workforce allocation during peak hours.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Supported marketing efforts by implementing promotional displays for vehicles.
- Facilitated team meetings to discuss goals, performance, and best practices.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Sales Associate
Advanced Auto Parts
North Miami
07.2007 - 12.2025
- Assisted customers in selecting automotive parts and accessories.
- Maintained organized inventory and ensured proper stock levels.
- Processed customer transactions efficiently at the point of sale.
- Provided expert advice on automotive repair and maintenance products.
- Collaborated with team members to enhance customer service experience.
- Conducted regular inventory audits to identify discrepancies.
- Trained new staff on sales techniques and product knowledge.
- Resolved customer inquiries and complaints professionally and promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Loader and Unloader
Bags Inc.
Fort Lauderdale
01.2008 - 06.2008
- Organized inventory in warehouse for easy access and timely distribution.
- Inspected shipments for accuracy and quality before processing.
- Collaborated with team members to streamline loading processes.
- Maintained a clean and safe work environment in compliance with safety standards.
- Used hand tools to secure cargo for transport during loading activities.
- Communicated effectively with supervisors regarding inventory levels and needs.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Unloaded products from incoming transports.
- Worked collaboratively with other team members to complete projects in a timely manner.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
- Organized inventory by placing items in designated areas within the warehouse space.
- Operated pallet jacks to move skids throughout the warehouse facility.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Communicated effectively with managers regarding loading schedules and delivery timelines.
- Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Wrapped and packaged finished products according to customer specifications.
- Verified accuracy of shipping documents against product received.
- Labeled containers accurately with correct item codes, weight, destination address.
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
- Reported any maintenance issues related to equipment or facilities promptly to supervisors.
- Cleaned up spills quickly using appropriate safety protocols such as wearing protective gear when necessary.
- Performed daily cycle counts and physical inventories of goods stored in the warehouse area.
- Utilized computer programs to track orders and update inventory levels accordingly.
- Reconfigured inbound pallets to meet storage requirements.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Used scanners to track parcel information, condition or receipt.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Used digital database to keep records of units and stock moved.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Operated delivery vehicles to transport goods safely and efficiently.
- Loaded and unloaded packages at designated locations as per schedules.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Communicated effectively with dispatch teams to coordinate routes and schedules.
- Followed all traffic laws and safety regulations during deliveries.
- Provided excellent customer service during interactions with recipients.
- Conducted pre-trip inspections to ensure vehicle readiness before driving.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Conducted emergency vehicle repairs to restore safety and dependability.
Education
High School Diploma -
South Shore H.S
Brooklyn, NY06-2004
Skills
- Employee training
- Customer relationship management
- Inventory management
- Scheduling optimization
- Performance evaluation
- Conflict resolution
- Team leadership
- Sales reporting
- Process improvement
- Quality control
- Strategic planning
- Time management
- Problem solving
- Visual merchandising
- Goal setting
- Scheduling and planning
- Communication strategies
- Financial reporting
- Multitasking and organization
- Microsoft office expertise
- Product branding
- Adaptability and flexibility
- Sales growth
- Staff training and development
- Team motivation
- Product and service sales
- Reporting and documenting
- Strategic thinking
- Schedule oversight
- Verbal and written communication
- Promotional planning
- Employee performance evaluation
- Customer relationship management (CRM)
- Task delegation
- Workload management
- Compliance
- Contract management
- Staff development
- Employee scheduling
- Policy enforcement
- Team collaboration
- Problem-solving
- Customer service
- Money handling
- Sales forecasting
- Recruitment and hiring
- Customer service and satisfaction
- Consulting
- Team motivation techniques
- Vendor relationship management
- Staff supervision
- Sales monitoring
- Financial management
- Cost control
- Recruiting and interviewing
- Staff management
- Project management
- Meeting facilitation
- Business development understanding
- Negotiation
- Cost reduction
- Performance reviewing
- Retail operations management
Accomplishments
- 2018 Infiniti Award Of Excellence
- 2021 Infiniti Award Of Excellence
- 2022 Infiniti Award Of Excellence
- 2023 Infiniti Award Of Excellence
- 2024 Infiniti Award Of Excellence
- 2025 Infiniti Award Of Excellence
Timeline
Assistant Manager
Warren Henry Automotive Group
06.2008 - Current
Loader and Unloader
Bags Inc.
01.2008 - 06.2008
Sales Associate
Advanced Auto Parts
07.2007 - 12.2025
High School Diploma -
South Shore H.S
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