Summary
Overview
Work History
Education
Skills
References
Custom
Timeline
Generic

Gerald Hoefnagels

Fountain Hills,USA

Summary

Dynamic golf club fitting expert with a proven track record, enhancing customer satisfaction through tailored fittings and efficient order processing. Skilled in equipment maintenance and inventory management, I foster strong client relationships while driving sales growth. Passionate about delivering exceptional service and achieving results in fast-paced environments.

Overview

31
31
years of professional experience

Work History

Golf Club Fitter / Equipment Expert

2nd Swing Golf
Scottsdale, AZ
04.2023 - 06.2025
  • Provided expert consulting on fitting and equipment selection for public golf club customers.
  • Conducted walk-in fittings and scheduled appointments to accommodate client needs.
  • Managed club repairs to ensure optimal equipment performance.
  • Executed POS transactions efficiently to enhance customer service experience.

Master Club Fitter /Senior Sales Associate

PXG – Parsons Xtreme Golf
Phoenix, AZ
01.2022 - 01.2023
  • Focused on golf club fitting, retail sales, and product inventory management.
  • Scheduled fitting appointments to optimize customer experiences.
  • Processed custom club orders and conducted thorough specifications checks on shipments.
  • Handled follow-up sales and resolved club warranty issues efficiently.
  • Managed returns processing to maintain inventory accuracy.
  • Established strong rapport with customers to enhance service satisfaction.

Hard Goods / Service Department Supervisor / Club Fitter / Club Builder

PGA Tour Superstore
Scottsdale, AZ
01.2013 - 01.2022
  • Supervised and trained sales team of 7 to 10 associates in golf club fitting and merchandising.
  • Achieved 20% increase in store sales and customer satisfaction through effective leadership.
  • Conducted weekly work scheduling to optimize team productivity.
  • Developed supplemental training programs and performed quarterly assessments for staff development.
  • Executed inventory control assessments and generated accurate sales forecasts.
  • Trained in major golf equipment vendors' fitting techniques to enhance service quality.

Member Services Supervisor /Senior Team Leader

Bally Total Fitness
Norwalk, Ca
01.1994 - 01.2012
  • Trained and supervised Member Service Representatives in high-volume call center with significant data entry demands.
  • Monitored and evaluated job performance daily to ensure quality standards.
  • Implemented supplemental training programs for phone representatives to enhance skills.
  • Handled escalated member and corporate issues through phone and email communications.
  • Achieved over 95% efficiency in quality of service delivered by team.
  • Incorporated effective employee attendance policies, improving departmental operations.
  • Reduced employee turnover while increasing promotion rates among staff members.

Education

High School Diploma -

La Quinta High School
Westminster, CA
06-1983

Fitting Certifications

All Major Golf Club Companies

Skills

  • Golf club fitting and custom orders
  • Equipment maintenance and inventory management
  • Point of sale transactions
  • Sales forecasting

References

  • References available upon request

Custom

  • Salary Negotiable

Timeline

Golf Club Fitter / Equipment Expert

2nd Swing Golf
04.2023 - 06.2025

Master Club Fitter /Senior Sales Associate

PXG – Parsons Xtreme Golf
01.2022 - 01.2023

Hard Goods / Service Department Supervisor / Club Fitter / Club Builder

PGA Tour Superstore
01.2013 - 01.2022

Member Services Supervisor /Senior Team Leader

Bally Total Fitness
01.1994 - 01.2012

High School Diploma -

La Quinta High School

Fitting Certifications

All Major Golf Club Companies

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