Gerald Houk
Coeymans Hollow,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Service Manager
Hudson River Hot Tubs
11.2023 - Current
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved customer concerns in professional and timely manner.
Quality Analyst
Fabcon
05.2021 - 10.2023
- Maintained quality assurance procedure documentation
- Monitored completed work and provided feedback to improve team member performance
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas
- Executed test scripts and recorded results
- Recommended improvements to systems and procedures for increased productivity
- Streamlined processes, increasing efficiency and consistency to support quality initiatives
- Inspected finished products using sight, touch and smell to take note of characteristics obvious to average consumers and note areas suggesting further investigation
- Developed new methods of testing products to gather more detailed or reliable information to verify products meet quality standards
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Analyzed quality and performance data to support operational decision-making.
Production Foreman
Fabcon
01.2022 - 01.2023
- Supervised production schedules, production quality and on-time delivery
- Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives
- Inspected production, quality control and maintenance reports to detect and address production problems
- Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue
- Mitigated production issue risks by identifying potential problems and taking effective action
- Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership
- Contributed to new plant startup and implementation of processes for manufacturing, shipping and receiving and inventory management
- Improved efficiency by minimizing downtime
- Operate /Train new members on the use of Bobcat, Lulls, Forklift
- Managed cross-functional teams to ensure smooth workflow across all stages of the production cycle.
Warehouse Lead
FERGUSON
11.2020 - 05.2021
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards
- Loaded and unloaded trailers with care and efficiency
- Staged and sorted products for loading
- Use of RF scanners and voice control Picking systems
Customer Service/Call center representative
NY State of Health Marketplace
06.2012 - 08.2013
- Assist and Enroll individuals, families, and small businesses with Health Insurance coverage through the New York State of Health
- Educate individuals and families about the types of health insurance programs offered through the New York State of Health
- Assist, educate and enroll Small Business about the New York State of Health Small Business Marketplace
- Attend community events, health fairs and build community partnership to build relationships
- Educate the community about the services provided by the Navigators
- Conduct outreach activities to identify uninsured individuals
- Meets requirements set by funding source and by the agency, including programmatic monthly & daily reports
Medical Laboratory Technician
SIGHT SOCIETY OF NENY
05.2010 - 06.2012
- Provide customer support and assist other donor agencies to fulfill donor requests to donate corneas and organs
- Performed Corneal enucleating from consented donors
- Read and prepare medical charts, to determine if patient qualifies for donation
- Cleaned and sterilized lab area, tools and equipment
- Follow sterile processes and procedures to ensure quality tissue for transplant
Education
Associate of Arts - BUSINESS MANAGEMENT
Mohawk Valley Community College
Utica, NYCERTIFICATE - MEDICAL ASSISTANT
Branford Hall Career Institute
01.2009
Skills
- Forklift Operation
- Process Planning
- Time Management
- Inventory Control Programs
- Customer Expectations Management
Workflow Management
- Organizational Policies
- Production Oversight
- Production schedule review
- Multitasking and Organization
- Problem-Solving
- Positive Attitude
Timeline
Service Manager
Hudson River Hot Tubs
11.2023 - Current
Production Foreman
Fabcon
01.2022 - 01.2023
Quality Analyst
Fabcon
05.2021 - 10.2023
Warehouse Lead
FERGUSON
11.2020 - 05.2021
Customer Service/Call center representative
NY State of Health Marketplace
06.2012 - 08.2013
Medical Laboratory Technician
SIGHT SOCIETY OF NENY
05.2010 - 06.2012
CERTIFICATE - MEDICAL ASSISTANT
Branford Hall Career Institute
Associate of Arts - BUSINESS MANAGEMENT
Mohawk Valley Community College
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