Summary
Overview
Work History
Education
Skills
Timeline
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Gerald Johnston

Wesley Chapel,FL

Summary

A position where I can effectively utilize my expertise in customer relations, sales building, and raise profits KEY STRENGTHS High level computer skills POS, FMS, and DMS systems Over twenty years experience in customer service both face to face and phone based. Ten years experience in managing twenty or more employees Training, Development, & Mentoring Handling logistics for distribution of products Inventory control and end of month P and L Diligent Warehouse Associate offering five years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities.

Overview

30
30
years of professional experience

Work History

Sort Associate

Amazon
Lutz, FL
10.2020 - Current
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated equipment while observing standard safety procedures.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Improved operations through consistent hard work and dedication.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Strapped items down over protective padding to secure throughout transportation.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Moved furniture and boxes using utility dolly and truck ramp.

General Manager

Domino’s Pizza
Tampa, Fl
01.1995 - 08.2020
  • Opening store and setting up for days business
  • Taking , filling and delivering orders to customers
  • Collecting, posting and depositing payments
  • Handling customer concerns
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Implemented operational strategies and effectively built customer and employee loyalty.

COD Coordinator

Nutmeg Mills
Tampa, Fl
01.1995 - 01.1998
  • Coordinating COD shipments
  • Collecting past due accounts
  • Post payments for accounts receivables
  • Handling returns and credits

  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Participated in team-building activities to enhance working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Received and processed stock into inventory management system.
  • Served customers and followed outlined steps of service.

Education

BA - Accounting SPECIALIZED

Tampa College
1995

Completed franchise course from Domino’s pizza Martial management course from Teco - undefined

PHCC
1993

High School Diploma -

Hudson High School Adult Education
Hudson, FL
03.1984

Skills

  • Decision Making
  • Team Collaboration
  • Hand and Power Tool Operation
  • Work Order Following
  • Quality Assessment and Assurance
  • Truck Driving
  • Loading and Unloading
  • Cargo Sorting
  • Problem Solving
  • Loading Dock Operations
  • Equipment Operation
  • Inventory Tracking
  • Damage Prevention
  • Materials Handling Safety Training
  • Bins, Carts and Containers
  • Visual Inspection
  • Container Tagging and Marking
  • Standards Compliance
  • Deadline Meeting
  • Work Planning and Prioritization
  • Power Washing
  • Load Security and Guidance
  • Production Documentation
  • Yard Operations Support
  • Data Entry
  • Attention to Detail
  • Willing to Learn

Timeline

Sort Associate

Amazon
10.2020 - Current

General Manager

Domino’s Pizza
01.1995 - 08.2020

COD Coordinator

Nutmeg Mills
01.1995 - 01.1998

BA - Accounting SPECIALIZED

Tampa College

Completed franchise course from Domino’s pizza Martial management course from Teco - undefined

PHCC

High School Diploma -

Hudson High School Adult Education

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Gerald Johnston