Gerald Jones

Account Manager covering 5 counties across Northern Indiana. Sales to Commercial Businesses of Pest Control products and education of Orkin and the overall products and process to my clients. Assist in the collection of payments.

Top 5 producer in the Region in first year in the role.

Responsible for the Sales and growth of the location. Responsible for the mentorship and continued success of 2 Account Managers. Also maintaned and exceeded sales quotas as the Sales Manager. Overall sales to clients throughout the United States.

Account Manager for the Northern Indiana Region. Responsible for the Sales of Uniform and Facility Service products to Commercial Businesses. Building strong long term relationships with the clients to ensure long term growth. Contract negotiations and add on sales.

• Complete oversight and execution of the Business
• Responsible for the Management of the Sales, Office, Service Department, Warehouse dispatch, Risk Management and Financials
• Customer Service Management with a current 5.0 on Google and Facebook reviews
• Oversight of all D.O.T related items to the business
• Management of all licensing, tariffs and customer contracts and customer renewals
• Carrying on average a 60% margin and a 27% net profit
• Creation and execution of all training programs internally for office staff and externally for all frontline Driver and Mover Staff

• Opened up both the South Bend and NYC locations
• Responsible for the Management of the Sales, Office, Operations, Human Resources, Risk Management Financial and Warehouse Departments of the largest market in the Two Men And A Truck System, New York City and South Bend, Indiana, a total of 70 staff members
• Rapid growth in both South Bend and NYC
• In 2015 the South Bend location opened with 3 trucks, grew the Location to 12 trucks in 3 years
• From $620,000 in revenue year 1 to $2,600,000 in year 3
• NYC opened in 2016 With 3 trucks and $420,000 in revenue year 1 to 7 trucks and $950,000 in year 2
• Complete training of all department staff including Sales, Office, Operations/Service, Warehouse
• Complete knowledge of loading and transportation of household goods, customer service, packing, safety, sales estimating, tariffs and claims processing
• Achieved a 98.78% referral rate in comparison to the franchise system 95.36% finishing 2nd among 270 U.S franchises
• Earned a 4.77 satisfaction score in comparison to the franchise system 4.72 on a scale 5.0
• Have zero judgments and or notice of violations or complaints
• Oversight of the D.O.T compliance program
• Ownership of Risk Management Services
• Responsibility for ensuring proper execution of the Household Goods moving process
• Representing Two Men And A Truck International creating and developing new National Account partnerships with some of the world's largest relocation companies at the CEO, President and Senior Vice President levels including Cartus, Aires and Mini Moves companies

• Management of the Sales Department which included a staff of 6, Inside and Outside Sales Executives
• Developed and implemented marketing strategy for the Sales staff which involved selling to Commercial and Government Accounts
• Responsible for the training of the Account Executives as it pertains to process, strategy and Account Management
• Had a 27% increase in overall Sales revenue year over year 2014 to 2015 compare which included inside and outside sales
• Managed the Sales Budget, Forecasting and reporting for the Sales Department

• Managed all aspects of the day to day retail operations of 20 employees, including Commercial Sales, Asst Managers and Store Associates
• Responsible for recruiting, hiring and training development of all staff
• Consistently ranked in the 'Top 10%' of all Key Performance Indicators including up selling of new and current products company wide which includes over 5,000 locations
• Managed the Financials, Budget and Forecasting

• Overall management of hotel operations, including sales and marketing, front desk, maintenance, laundry, housekeeping, guest relations
• Responsible for recruiting, hiring, training and team development of all staff
• Ensured company policies and procedures were properly executed
• Taking over the location in 2009, location averaged 3 room occupancy per night at a 60 room property
• Throughout my tenure a the property, the location averaged a 48 room occupancy per night
• Dictated the process and eventual sale of the REO property to a local ownership group and flagged the property to a La Quinta location

• Named 'District Manager of the Year' (2006)
• Held a consistent customer retention rate of 97% via great customer service delivered by all employees to the customer base consistently over a six-year period
• Directed all day-to-day operations for two branch locations, including service, sales and office departments
• Developed 20 employees to deliver the highest level of customer service and sales closing abilities to the customer base and incoming customers over a six-year period
• Implemented the first offering of facility service products company-wide to all current customers and new customers
• Trained and Managed 2 Outside Sales Representatives
• Monitoring of all Sales and processes
• Responsible for profit and loss, budgeting, sales forecasting and annual marketing plan