Gerald Jones
South Holland,IL
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
44
44
years of professional experience
1
1
Certification
Work History
IT Technician
Echo Joint Agreement
South Holland, IL
03.2024 - 10.2025
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Maintained positive working relationship with fellow staff and management.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
IT Technician
Calkin Technology
Homewood, IL
05.2023 - 12.2023
- Answered user inquiries to resolve computer software or hardware operation problems.
- Configured routers, switches and wireless access points for LANs and WANs.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained positive working relationship with fellow staff and management.
Deputy Clerk
Cook County Clerk of Circuit Court
Chicago, IL
12.2012 - 12.2020
- Monitored and directed work of lower-level clerks.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Organized the filing system of contracts, deeds, resolutions, ordinances, and other legal documents.
- Assisted in preparing and maintaining official records, documents, and reports.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Operated cash register to process cash, check, and credit card transactions.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
- Attended meetings with representatives from other departments or outside organizations to discuss issues related to operations of the Clerk's Office.
- Wrote error-free and professional correspondence on behalf of court system.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Conducted training sessions for new employees on office procedures and processes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
Operations Manager
MF Global / Lind-Waldock
Chicago, IL
02.1982 - 11.2011
- Monitored and improved efficiency of processes, team performance, and customer service.
- Tracked and replenished inventory to maintain par levels.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Delegated work to staff, setting priorities and goals.
- Responded to information requests from superiors, providing specific documentation.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Martin Luther King HS
Chicago, IL06-1975
Some College (No Degree) - Business Administration
Chicago State University
Chicago, ILSome College (No Degree) - Business Administration
Kennedy King College
Chicago, ILSkills
- Hardware troubleshooting
- Network configuration
- Software installation
- Technical support
- Customer service
- Official record maintenance
- Office administration
- Time management
Affiliations
- Athletic Director for Dolton Bears Youth Football program from 1995 to 2017
- Vice President for the Southwest Midget Football League from 2003 to 2015
Accomplishments
- 2009 National Youth Football Coach of the Year, Daytona Beach Florida
Certification
- Commodities Series 3 Certification
Timeline
IT Technician
Echo Joint Agreement
03.2024 - 10.2025
IT Technician
Calkin Technology
05.2023 - 12.2023
Deputy Clerk
Cook County Clerk of Circuit Court
12.2012 - 12.2020
Operations Manager
MF Global / Lind-Waldock
02.1982 - 11.2011
High School Diploma -
Martin Luther King HS
Some College (No Degree) - Business Administration
Chicago State University
Some College (No Degree) - Business Administration
Kennedy King College
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