Gerald J. Prout
Watertown
Overview
21
21
years of professional experience
Work History
Service Advisor
Davidson Chevrolet
10.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Owner
GLNC Properties LLC.
03.2005 - Current
- Owned and Managed multiple properties totaling 10 units
- Increased revenue by an average 3% increase year over year
- Took occupancy from 50% to 86%-100%
- Increased revenue by changing heating system from owner liable to tenant liable
- Increased property values by remodeling each unit, new heating system, and putting on new roof
- Expanded business to Lawn Care, Snow Plowing, Property Preservation and Property Management in 2015
- Handled daily management of 40 units
- Increased revenue by improving units
- Bringing occupancy rates from 55% to 80%
- Handled all Leases, tenant calls and on call duties
- Managed contractors on improvements to include rehabs and plumbing upgrades
- Operated and Managed Lawn Care and Plowing business
- Expanded business to Include 3 Mowers, Dump Trailer, Enclosed Trailer
- Expanded customer base
- Handled all financial transactions
- Expanded to Property Preservation Field
- Worked with Property Preservation Companies in Managing Foreclosures
- Handled all Securings, Cleanouts, Maintenance, Lawn care, Plowing
- Inspect foreclosures using their applications reporting findings through pictures, calls and writing
Data Sales Consultant
Verizon Wireless
09.2011 - 01.2015
- Company Overview: Upstate NY
- Increased net activation growth through business sales, tablet, sales representative trainings, tracking, and reporting sales activities
- Managed 5 stores and 39 sales representatives
- Developed and facilitated trainings for Retail and Indirect Sales Representatives
- Business Sales trainings and Tablet trainings
- Sales development
- Developed Android/Apple wireless solutions for businesses to streamline business practices
- Developed paperless solutions with using digital forms, in return saving money
- Developed new payment solutions
- Increased Business Sales in first year in retail store districts
- 2012 by 10% in Retail and 12% in 2014
- 2013 by 15% in Indirect
- Increased Tablet Sales in first year by 220%
- Side by side sales trainings
- Developed sales trainings
- One on One Sales Trainings seeing 15% increase in net activations per month
- Upstate NY
Retail Sales Representative
Verizon Wireless
11.2008 - 09.2011
- Company Overview: Upstate NY
- Winner's Circle award winner for top sales representatives in 2009 and 2010
- Achieved net activation attainment of 124% in 2009
- Achieved net activation attainment of 119% in 2010
- Top 10 in Nation in Tablet Sales in March 2011
- Served as Manager on duty and assisted in peer development by
- On floor sales trainings
- Opening and Closing Store
- Upstate NY
Retail Customer Care Rep
Verizon Wireless
10.2004 - 11.2008
- Company Overview: Upstate NY
- Developed and trained new employees for store
- Managed store in managers absence by
- Managed inventory with receiving 97% on audits
- Upstate NY
Education
Middlesex Community College
01.1995
High School -
Xavier High School
01.1993
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Communityleadership
- Coach, Little League Baseball, Watertown, 01/01/14, Present
- Coach, Little League Baseball, Portland, CT, 01/01/93, 12/31/97
Timeline
Service Advisor
Davidson Chevrolet
10.2024 - Current
Data Sales Consultant
Verizon Wireless
09.2011 - 01.2015
Retail Sales Representative
Verizon Wireless
11.2008 - 09.2011
Owner
GLNC Properties LLC.
03.2005 - Current
Retail Customer Care Rep
Verizon Wireless
10.2004 - 11.2008
Middlesex Community College
High School -
Xavier High School
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